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Close Lock Bug after upgraded to 10
Question asked by Riddheh Bhandari - August 28, 2014 at 2:35 AM
Unanswered
Dear all
 

I recently upgrade system from version 8 to 10. After version change I face very strange issue like if i dispose any ticket with "Close and Lock" and if some one tray to reply that ticket sender received auto response in subject line like " re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: [0EC-1B887E1E-02FB] Snagit Installation

and Body like.

The email you recently sent with the subject "re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: re: [0EC-1B887E1E-02FB] Snagit Installation" could not be processed. The ticket referenced by the response has already been closed and locked. Please submit a new ticket."

I am using Zimbra mail server.

Checked auto response setting but do not getting any clue on system

your help is highly appreciated,

 

Regards,

Riddhesh Bhandari

1 Reply

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Steve Reid Replied
September 2, 2014 at 11:40 AM
You may need to open a support ticket for a solution.

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