Recent News

SmarterTools announces the release of SmarterTrack 5.1.3834. Highlights of the SmarterTrack 5.1.3834 release include:

- ADDED: A new role permission that allows employees to modify the start date and due date of tasks. - ADDED: A new ticket setting that allows the idle time to be reset when a call log is added to a ticket. - ADDED: Agents viewing tickets via the mobile interface can now view information pertaining to a ticket's idle time, department, group, and agent. - ADDED: Ticket...

SmarterTools announces the release of SmarterStats 5.3.3819. Highlights of the SmarterStats 5.3.3819 release include:

- EFFICIENCY: Switching between top navigation sections in the SmarterStats web interface is now a lot faster for installations with thousands of sites. - FIXED: Automatic updates to the SEO processing definition file no longer require the SmarterStats service to be restarted. - FIXED: Custom reports containing multiple data mining favorite report items now display the...

SmarterTools announces the release of SmarterMail 6.9.3813. Highlights of the SmarterMail 6.9.3813 release include:

- FIXED: All-day events now sync properly when using the Add To Outlook functionality in time zones greater than Grenwich Mean Time. - FIXED: Backup MX servers now function as expected with web service based domain verification. - FIXED: Corrected an issue with timezones in SmarterMail's vCalendar format which could cause third-party providers to inaccurately represent...

SmarterTools is proud to announce the BETA release of SmarterMail 7.x. New features planned for SmarterMail 7.x include improved searching and indexing, the ability to flag messages for follow-up, a synchronization center, file storage, multiple system administrator logins, a redesigned webmail interface, and more.

The SmarterTrack 7.x BETA will require a trial license key to operate. Additional information is available in the SmarterTrack 7.x BETA forum, where you will find instructions...

SmarterTools announces the release of SmarterTrack 5.0.3813. Highlights of the SmarterTrack 5.0.3813 release include:

- ADDED: Added more information to the ticket lists in the mobile interface, such as idle time, assigned agent and group, number of messages, pinned status, and priority. - ADDED: Navigation buttons to help agents view multiple pages of ticket listings in the mobile interface. - ADDED: The knowledge base searches without results report now shows what folder a user...

SmarterTools announces the release of SmarterTrack 5.0.3810. Highlights of the SmarterTrack 5.0.3810 release include:

- ADDED: A new Web service to svcOrganization.asmx for GetGroupsForUser. - ADDED: Group members can now use the Take Ticket functionality to transfer a ticket to themselves when accessing SmarterTrack via the mobile interface. - CHANGED: To improve usability, the New Ticket Requires option on the Ticket Settings page has been split into two new options: New Ticket from...

SmarterTools is proud to announce the release of SmarterTrack 5.x. New features of the help desk software include:

- A task management system - A follow-up system - Call logging - A mobile-optimized application for on-the-go access to tickets - A file manager for tickets and live chats - The ability to to send files to agents during live chats - New external providers and improved Web services - And more...

For more information, see the SmarterTrack Features page. A complete...

SmarterTools announces the release of SmarterTrack 4.9.3799. Highlights of the SmarterTrack 4.9.3799 release include:

- FIXED: Required custom fields on the live chat submission page now validate as expected. - FIXED: SmarterTrack no longer records an invalid padding error. - FIXED: The language menu on the portal is now set to correspond with the browser's language as expected. - FIXED: The Resolutions tab now functions as expected for tickets with less than 256 characters. - FIXED:...

SmarterTools is proud to announce the BETA release of SmarterTrack 5.x. New features planned for SmarterTrack 5.x include call logging, a task management system, the ability to flag tickets for follow-up, the ability to send attachments to agents via Live Chat, the ability to utilize SmarterTrack from mobile devices, new Web services, several Knowledge Base enhancements, and more.

The SmarterTrack 5.x BETA will require a trial license key to operate. Additional information is available in...

SmarterTools announces the release of SmarterStats 5.2.3771. Highlights of the SmarterStats 5.2.3771 release include:

- FIXED: Auto-deletion of Web log files now works as expected. - FIXED: Filter sets are now sorted alphabetically in all filter set drop-down lists. - FIXED: FTP sites now process correctly when the FTP server settings include pipes in either the username or password. - FIXED: If passive mode is not supported, SmarterStats now automatically downloads logs from a FTP...