Mark a Community Post as Unread or Read

Having a centralized location to interact with end users and customers is key to any business. With that in mind, each brand's portal includes a customer community area. The Community integrates functionality found in a traditional forum, along with added features, and allows users and agents alike to post comments and suggestions, ask questions or offer other feedback. To help manage which threads have already been reviewed, agents and users may wish to mark threads as unread or read.
Follow these steps to mark a Community thread as unread or read:
  1. Log into your agent or end user account at the brand's Portal. 
  2. Click on the Community button. 
  3. Navigate to an existing thread. 
  4. Under the Actions header on the right-hand side of the thread, click on Mark Unread/Read.
Community threads that are marked as Unread will appear bolded in the list of Community threads. 
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.