By default, SmarterTrack requires users to log in to the portal to submit tickets, view knowledge base articles, etc. However, companies can choose to disable this setting if they do not want to require customers to log in to the portal.
To disable user login, follow these steps:
All other configuration settings are optional. For more information, please refer to the Portal Settings section of the SmarterTrack Online Help.
Learn more about SmarterTrack’s live chat, self service portal and knowledge base software.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.