NOTE: As of November 1, 2019, SmarterTools no longer accepts activation requests that use TLS 1.0 and 1.1. Therefore, older installations of SmarterTrack (SmarterTrack 11.4 and older) may not activate properly as they do not support TLS 1.2 and higher. For more information, please contact our Sales Department.
In order for SmarterTrack to function for more than one agent, the product must be activated using a valid license key. In addition, if SmarterTrack is moved to another server, upgraded from a previous version, or assigned to a different database, the product will need to be reactivated. NOTE: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request. Please ensure FIPS compliant is disabled.
For new installations of SmarterTrack, you can activate your license key during the Setup Wizard.
Applies to SmarterTrack 11.x-12.x
If you were previously running the Free edition or if you are upgrading the number of agents, edition, or version, follow these steps to activate SmarterTrack:
- Log in to the SmarterTrack management interface as a system administrator.
- Click the settings icon.
- Expand Configuration folders in the navigation pane.
- Click Licensing.
- Click Activate in the content pane toolbar.
- Type the license key in the field.
- Click Next.
- Type the email address and password that are associated to your SmarterTools account in the fields. NOTE: Trial keys do not require an email address or password.
Applies to SmarterTrack 7.x - 10.x
If you were previously running the Free edition or if you are upgrading the number of agents, edition, or version, follow these steps to activate SmarterTrack:
- Log in to the SmarterTrack management interface as a system administrator.
- Click the settings icon.
- Expand System Settings and Activation folders in the navigation pane.
- Click Licensing.
- Click Activate Key in the content pane toolbar.
- Type the license key in the field.
- Click Next.
- Type the email address and password that are associated to your SmarterTools account in the fields. NOTE: Trial keys do not require an email address or password.
Congratulations, you have activated your installation of SmarterTrack. To confirm activation, you can return to the Product Activation screen to ensure the edition, version, and license information has been updated.
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.