Set Up an Event to Notify an Agent of a New Ticket

Not everyone remains logged in to SmarterTrack for 8 or more hours a day. Therefore, it's nice to be able to receive a notification when a new ticket comes in or if a response to a ticket is received. That's where SmarterTrack's events come into play. In the video below we demonstrate how to create an event that will send a notification to an agent, or to a group alias, when a new ticket comes into SmarterTrack.

Applies to SmarterTrack 8.x-10.x

(Clicking on the YouTube logo will open the video in a new browser window - adjusting the video to full screen will also adjust the quality. The video was recorded at 720p so viewing full screen is recommended.)


Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.