Applies to: SmarterTrack 7.x - 12.x
Agents on-the-go have two options for accessing SmarterTrack from tablet computers, smartphones or other mobile devices:
- Use their tablet's browser to navigate to their help desk installation just as they do at their desktop computer. Both the management and portal interfaces are optimized for mobile devices like the iPad with support for scrolling and gestures and easy to click buttons. Plus, SmarterTrack seamlessly integrates with other mobile apps, allowing remote employees to provide customer service, sales or support as efficiently as they do from the office computer.
- Connect via the mobile interface at http://[yourSmarterTrackUrl]/m. Designed to meet the needs of smartphone users, the mobile interface allows agents to respond to tickets and live chats on most mobile phones, including the iPhone, Android, new BlackBerry devices and Windows Phones. NOTE: This option is only available to SmarterTrack Enterprise users.
Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.