SmarterMail doesn't run after changing Windows locale

This article applies to versions 8.x-16.x. View articles for recent versions.

SmarterMail may not run after changing the windows locale. This will happen when the changed locale causes the default CodePage to change. An example where this would occur is changing from an English locale to Japanese. Changing the default CodePage could cause corrupted files with unpredictable consequences. It is recommended to change the Windows locale back to the value it was set to on the initial SmarterMail install.

If the Windows locale must be changed, SmarterMail can be set to accept this change by doing the following steps:

  1. Open the MailConfig.xml file with a text editor. This file can be found in the Service folder of the SmarterMail install path.
  2. Remove the line that includes the following tag:
    <systemencoding> </systemencoding>
  3. Re-start the SmarterMail service.

NOTE: This is not recommended and any issues that occur due to changing the locale of the Windows server are unsupported.


Learn more about SmarterMail's enterprise email features and benefits.