ClamAV 3310 Errors in Delivery Logs

Previous Versions > SmarterMail > Troubleshooting
The steps below can help When experiencing ClamAV 3310 errors or seeing the following entries in your delivery logs:
No connection could be made because the target machine actively refused it 127.0.0.1:3310
Applies to All Versions of SmarterMail
 
To solve this problem, make sure that you have the Microsoft 2010 C++ Redistributable Packages installed, which may or may not be available to download from Microsoft.
 
If you continue to experience ClamAV issues afterwards, then perform the following:
  1. Stop the SmarterMail Service
  2. Navigate to C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\etc
  3. Delete clamd.conf and freshclam.conf
  4. Restart the SmarterMail service
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Article ID: 3218, , Modified: 10/12/2022 at 4:51 PM

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