SmarterMail's Web interface is housed in a folder called the MRS folder, which by default is located at C:\Program Files (x86)\SmarterTools\SmarterMail. The Web interface is responsible for the webmail interface as well as the administrative interface. Having multiple IIS sites pointing to the MRS folder can cause several issues, including but not limited to:
NOTE: With the installation of SmarterMail, the SmarterMail default Web server is installed as a Windows service. If SmarterMail is setup in an IIS site (in IIS 6 or IIS 7), the default Web server will need to be disabled.
To resolve this issue, ensure that multiple IIS sites are not pointing to one SmarterMail installation. This can be done by viewing the list of sites inside of your IIS Manager. Also, ensure that the default web server for SmarterMail is not running. Below are steps to disable this.
For more information on installing SmarterMail, please refer to the knowledge base article Install SmarterMail.
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