Restrict Users from Sending or Receiving Email

By modifying the service access settings, domain and system administrators can restrict user accounts from sending or receiving email in SmarterMail. For example, if a company wants to use SmarterMail for internal communications, the system administrator can set up the service access settings to only allow users to send email to other users on the domain.

Applies to SmarterMail 9.x - 15.x

Enabling Service Access Settings
Follow these steps to enable the service access settings:

1. Log in as the system administrator.
2. Click the Domains icon.
3. Select the desired domain within the navigation pane.
4. Click Edit in the content pane toolbar.
5. Click the Features tab.
6. Select the Control of service access checkbox.
7. Click Save.

Configuring Service Access Settings
After the service access settings are enabled, domain administrators can limit user access to POP, IMAP, SMTP and webmail.

Limiting Access for a Specific User 
Follow these steps to configure the service access settings for a specific user:

1. Log in as the domain administrator.
2. Click the Settings icon.
3. Expand the Domain Settings folder.
4. Click Users in the navigation pane.
5. Select the user you wish to edit and click Edit.
6. Select the Service Access tab.
7. All options are enabled by default. Uncheck the appropriate checkboxes to disable service access.
8. Click Save.

Limiting Access for All Users on a Domain
Follow these steps to configure the service access settings for all of the users on a domain:

1. Log in as the domain administrator.
2. Click the Settings icon.
3. Expand the Domain Settings and Advanced Settings folders.
4. Click Default User Settings in the navigation pane.
5. Click the Service Access tab and uncheck the appropriate checkboxes to disable service access.
6. Click Save.
7. Click User Propagation in the navigation pane.
8. Click the Service Access tab and select the appropriate checkboxes to identify which settings to propagate.
9. Click Propagate Now.

Applies to SmarterMail 8.x

Enabling Service Access Settings
Follow these steps to enable the service access settings:

1. Log in as the system administrator.
2. Click the Manage icon.
3. Expand the Domains folder.
4. Click All Domains in the navigation pane.
5. Select the desired domain.
6. Click Edit in the content pane toolbar.
7. Click the Features tab.
8. Select the Enable Control of Service Access checkbox.
9. Click Save.

Configuring Service Access Settings
After the service access settings are enabled, domain administrators can limit user access to POP, IMAP, SMTP, and Webmail.

Limiting Access for a Specific User 
Follow these steps to configure the service access settings for a specific user:

1. Log in as the domain administrator.
2. Click the Settings icon.
3. Expand the Domain Settings folder.
4. Click Users in the navigation pane.
5. Select the user you wish to edit and click Edit.
6. Select the Service Access tab.
7. All options are enabled by default. Uncheck the appropriate checkboxes to disable service access.
8. Click Save.

Limiting Access for All Users on a Domain
Follow these steps to configure the service access settings for all of the users on a domain:

1. Log in as the domain administrator.
2. Click the Settings icon.
3. Expand the Domain Settings and Advanced Settings folders.
4. Click Default User Settings in the navigation pane.
5. Click the Service Access tab and uncheck the appropriate checkboxes to disable service access.
6. Click Save.
7. Click User Propagation in the navigation pane.
8. Click the Service Access tab and select the appropriate checkboxes to identify which settings to propagate.
9. Click Propagate Now.

For more information, refer to the SmarterMail Online Help.

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