On occasion, SmarterMail users may forget their login password. Instead of having them contact the system administrator, they can request an automatic password reset if this functionality is enabled on their domain and they have a backup email address on file. Enabling this functionality can ensure that system administrators spend the majority of their time on mail server management tasks. NOTE: The user must have a backup email address on file to utilize the password reset functionality. For information on setting up the backup email address, please see the KB article Set Up a Backup Email Address.
Follow these steps to enable the password reset functionality:
Learn more about using SmarterMail for your email accounts and company-wide instant messenger.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.