SmarterTrack 11.x Settings Redesign

The release of SmarterTrack 11.x includes a complete redesign of the settings section, in which settings have been relocated, renamed, removed, and consolidated. This may leave you wondering where a specific setting has gone. This article lists the SmarterTrack 10.x settings and details their changes in 11.x. The main settings folders are listed below. Use the links to quickly navigate to the settings found within that folder.
 
 

Configuration Tutorials

This can be found in Help button menu in the upper right corner of the Management Interface.
 

Web Services

This setting has been renamed and can be found at Tools > API Documentation.

My Settings

Preferences

Options tab
SettingNew LocationNotes
UsernameMy Settings > My Preferences > Options tabEnd users cannot edit this field.
AuthenticationMy Settings > My Preferences > Options tabRenamed to 'Authentication Method'. End users cannot edit this field.
Authentication DomainMy Settings > My Preferences > Options tabEnd users cannot edit this field.
New PasswordMy Settings > My PreferencesUse the Change Password button in content pane toolbar.
Confirm PasswordMy Settings > My PreferencesUse the Change Password button in content pane toolbar.
Email AddressMy Settings > My Preferences > Options tab 
Display NameMy Settings > My Preferences > Options tab 
Time ZoneMy Settings > My Preferences > Options tab 
Avatar ProviderMy Settings > My Preferences > Options tab 
AvatarMy Settings > My Preferences > Options tab 
Avatar is approved for public displayRemovedOnly system administrators can view/modify this field for agents and users.
Automatically subscribe to community threads I participate inMy Settings > My Preferences > Options tabRenamed to ‘Subscribe to community posts automatically’.
Send digest emails for subscribed community threadsMy Settings > My Preferences > Options tabRenamed to ‘Email summaries of subscribed community posts’.
Send email for new comments on community replies I participate inMy Settings > My Preferences > Options tabRenamed to ‘Email comments of community posts in which I participate’.
 
Roles tab
These settings can be found at Manage > Employees > Roles tab. Only system administrators can view/modify Roles for agents and users.
 
Custom Fields tab
These settings can be found at My Settings > My Preferences > Custom Fields tab.
 
Web Interface tab
SettingNew LocationNotes
Spell-Check DictionaryMy Settings > My Preferences > Options tab 
Enable automatic reminder popupRemovedThis setting is enabled by default.
 
Tickets tab
SettingNew LocationNotes
Forward ToMy Settings > My Preferences > Tickets tabRenamed to ‘Copy To Address’.
Enabled checkboxRemovedCopying is automatically enabled when an address is entered in the ‘Copy To Address’ field.
Allow Replies FromMy Settings > My Preferences > Tickets tabRenamed to ‘Other Reply From Address(es)’.
Display waiting ticket counters in left treeRemovedThis setting is enabled by default.
Display ticket follow-up counters in left treeRemovedThis setting is enabled by default.
 
Live Chat tab
SettingNew LocationNotes
Agent AliasMy Settings > My Preferences > Options tabRenamed to ‘Display Name for Chat’.
Max Active Live ChatsManage > Employees > Live Chat tabOnly system administrators can view/modify this field.
Enable automatic live chat popupMy Settings > My Preferences > Live Chat tabRenamed to ‘Pop-up new chats automatically’.
Enable live chat notification soundsMy Settings > My Preferences > Live Chat tabRenamed to ‘Play chat sounds’.
Enable live chat in queue notification soundsMy Settings > My Preferences > Live Chat tabRenamed to ‘Play sound when a chat is queued’.
Block live chats while composing call logsManage > Employees > Live Chat tabOnly system administrators can view/modify this field. Renamed to 'Block chat while composing call logs'.
 
VOIP tab
These settings can be found at My Settings > My Preferences > Contact Info Tab. The Phone Number fields have been renamed to 'Home Phone', 'Cell Phone', 'Work Phone' and 'Other Phone'.
 
Reporting tab
These settings can be found at Manage > Employees > Options tab. Only system administrators can view/modify this field. Renamed to 'Hourly Cost for Reporting'.
 

My Events

These settings can be found at My Settings > My Events > Events tab.
 

Notification Profiles

These settings can be found at My Settings > My Events > Notification Profiles tab.

System Settings

General Settings

Options tab
SettingNew LocationNotes
SmarterTrack Base URLConfiguration > Management Interface > Options tab 
Server Friendly NameRemovedThis name is obtained from the SmarterTrack Connections setting found at Configuration > Connected Services.
Locale for CurrencyConfiguration > Language and Locale > Options tab 
Default Time ZoneConfiguration > Language and Locale > Options tab 
SkinRemovedAltering system files for skinning is no longer a supported method.
Enable Google Map FeaturesConfiguration > Connected Services > Integrations tabRenamed to ‘Map Provider’
Google API KeyConfiguration > Connected Services > Integrations tabRenamed to ‘API Key’.
 
Colors tab
These settings can be found at Configuration > Management Interface > Skin.
 
Features tab
SettingNew LocationNotes
Enable employee chat roomsConfiguration > Live Chat > Options tab 
Enable employee instant messengerConfiguration > Live Chat > Options tabRenamed to ‘Enable employee instant messaging’.
Enable simultaneous login to the portal and management interfaceConfiguration > Management Interface > Options tab 
Enable confirmation when an agent is the last to go inactive for a group/departmentConfiguration > Live Chat > Options tabRenamed to ‘Warn agents if they are the last to go inactive for chat’.
 
Call Logs tab
SettingNew LocationNotes
Purge recordings afterConfiguration > VOIP > Options tab 
Enable personal callsConfiguration > VOIP > Options tab 
 
Files tab
These settings can be found at Configuration > Security > Uploads tab.
 
Custom CSS tab
These settings can be found at Configuration > Management Interface > Skin.
 
Security tab
These settings can be found at Configuration > Security > Password Requirements tab.
 

Notification Profiles

These settings can be found at Configuration > Events > Notification Profiles tab.

Setup

Database Settings

These settings have been removed. Altering these settings during operation causes unpredictable behavior. Use the KB, Change the Database Connection String, to alter these settings.
 

Optimization

Options tab
SettingNew LocationNotes
Heartbeat IntervalTools > Diagnostics > Options tab 
Portal Chat Link IntervalRemovedThe chat interval follows the same functionality as all other chat links.
Live Chat IntervalTools > Diagnostics > Options tab 
Who's On IntervalTools > Diagnostics > Options tab 
 
Threads tab
These settings can be found at Tools > Diagnostics > Current Thread Status tab.
 

Business Hours

The business and holiday hours are defined on a brand and department level. As such, these settings can be found at Manage > Brands or Manage > Departments.
 

External Providers

These settings can be found at Tools > External Providers.
 

Master Categories

These settings have been renamed and can be found at Configuration > Custom Fields > Time Log Categories tab.
 

Surveys

These settings can be found at Configuration > Surveys.
 

Email Settings

Options tab
SettingNew LocationNotes
Delivery DelayConfiguration > Email > Options tab 
Addresses to exclude (one per line)Configuration > Email > Options tabRenamed to 'Autoresponder Blacklist'.
 
Error Notifications tab
SettingNew LocationNotes
Reporting LevelRemovedBy default, the reporting level is set to Exceptions Only.
SMTP SettingsRemovedError notifications use the default SMTP account.
 

Email Templates

These settings can be found at Configuration > Email > Templates tab.
 

Log Settings

Options tab
These settings can be found at Tools > Diagnostics > Options tab.
 
View tab
These settings can be found at Tools > Diagnostics > Log Files tab.
 

VOIP Accounts

These settings can be found at Configuration > VOIP > VOIP Accounts tab.

Organization

Brands

Options tab
SettingNew LocationNotes
Brand NameManage > Brands > Options tab 
Company WebsiteManage > Brands > Options tab 
Display logo on portalManage > Brands > Options tab 
Enable CommunityRemovedPermissions on who can view the Community and create threads can be found at Manage > Brands > Permissions tab. To disable the Community, set permissions to Nobody.
Company LogoManage > Brands > Options tab 
Chat Link StyleRemovedBy default, the chat link is displayed on the lefthand side of the Portal.
Host Headers (one per line)Manage > Brands > Options tab 
 
Portal Colors tab
These settings can be found at Manage > Brands > Portal Options tab.
 
Announcement tab
This section has been renamed and can be found at Manage > Brands > Custom Messages tab > 'Main Portal Announcement'.
 
SMTP tab
These settings can be found at Configuration > Email > SMTP tab. A dropdown menu is available at Manage > Brands > Options tab to choose which SMTP account to use for the brand. A new SMTP account can be created here as well.
 
VOIP tab
These settings can be found at Configuration > VOIP > Brand Configurations.
 
Custom CSS tab
This section has been renamed and can be found at Manage > Brands > Portal Options tab > 'Custom CSS Style Overrides'.
 
Community tab
SettingNew LocationNotes
View Thread RestrictionManage > Brands > PermissionsRenamed to 'View Community'.
New Thread RestrictionManage > Brands > PermissionsRenamed to 'Create Community Threads'.
CategoriesManage > Brands > Community CategoriesRenamed to 'Community Categories'.
 

Departments

Options tab
SettingNew LocationNotes
Brand NameManage > Departments > Options tabRenamed to 'Brand'.
Department NameManage > Departments > Options tab 
Front Line GroupManage > Departments > Options tab 
LanguageManage > Departments > Options tabRenamed to 'Preferred Language'.
Enable live chatManage > Departments > Live Chat tab > New Chats in PortalLive chat is enabled/disabled based on the permission of who can start new chats on the department's Live Chat tab. If set to Nobody, live chat will be disabled.
Enable ticket importing from POPConfiguration > Email > POP tabTicket importing from POP will be enabled when a POP account has been created for the Department.
Enable auto-responderConfiguration > Email > Autoresponders tabTo enable the autoresponder, edit the department listed and check Enable Autoresponder.
 
Tickets tab
SettingNew LocationNotes
Portal Submission RequiresManage > Departments > Tickets tabRenamed to 'New Tickets in Portal'.
Ticket TemplateManage > Departments > Tickets tabRenamed to 'Custom Field Template'.
Survey To OfferManage > Departments > Tickets tabRenamed to 'Survey to Offer When Closed'.
Auto-Close AfterManage > Departments > Tickets tab 
Auto-Lock AfterManage > Departments > Tickets tab 
Auto-Delete AfterManage > Departments > Tickets tab 
Enable tickets to be started in the portalRemovedTo disable tickets being started in the portal, set the 'New Tickets in Portal' permission on the Tickets tab to Nobody.
Enable automatic search of knowledge base when submitting a new ticketRemovedThis setting is enabled by default.
Require verified email address to start ticketsRemovedThis can be enabled by setting the 'New Tickets in Portal' permission on the Tickets tab to Registered Users with Verified Email.
Send notification to customers when tickets are auto-closedManage > Departments > Tickets tab 
Include tickets with resolutions in auto-deleteRemovedThis setting is disabled by default as tickets with resolutions have lasting value.
Require resolution to close ticketsManage > Departments > Tickets tab 
Require all tasks to be completed to close ticketsManage > Departments > Tickets tab 
Custom Message Before Ticket SubmissionManage > Departments > Custom Messages tabRenamed to 'Before Ticket Submission'.
Custom Message After Ticket SubmissionManage > Departments > Custom Messages tabRenamed to 'After Ticket Submission'.
 
Live Chat tab
SettingNew LocationNotes
Live Chat TemplateManage > Departments > Live Chat tabRenamed to 'Custom Field Template'.
Estimated Wait TimeManage > Departments > Live Chat tab 
Survey To OfferManage > Departments > Live Chat tabRenamed to 'Survey to Offer After Chat'.
Enable chats to be started in the portalRemovedChat permissions can be set using the 'New Chats in Portal' field on the Live Chat tab. To disable live chats being started in the portal, set to Nobody.
Enable automatic search of knowledge base when starting a new chatManage > Departments > Live Chat tabRenamed to 'Search Knowledge Base before starting a new chat'.
Custom Message Before Live ChatManage > Departments > Custom MessagesRenamed to 'Before Live Chat'.
Welcome MessageManage > Departments > Custom MessagesRenamed to 'Agent Welcome in Live Chat'.
Custom Message After Live ChatManage > Departments > Custom MessagesRenamed to 'After Live Chat'.
Estimated Wait Time MessageManage > Departments > Custom MessagesRenamed 'Waiting for Live Chat'.
 
Call Logs tab
These settings can be found at Manage > Departments > Call Logs tab.
 
SMTP tab
These settings can be found at Configuration > Email > SMTP tab. A dropdown menu is available at Manage > Departments > Options tab to choose which SMTP account to use for the department. A new SMTP account can be created here as well.
 
POP tab
These settings can be found at Configuration > Email > POP tab. 'Who Can Start Email Tickets' replaces the setting for 'Allow new tickets to be submitted through email'.
 
Auto-Responder tab
These settings can be found at Configuration > Email > Autoresponders tab. The field for 'View Ticket Online Text' determines the hyperlink text for the 'View This Ticket Online' variable. It is enabled by default when that variable is used in the autoresponder body.

Groups

Options tab
SettingNew LocationNotes
DepartmentManage > Groups > Options tab 
Group NameManage > Groups > Options tab 
VOIP ExtensionConfiguration > VOIP > Extensions 
Allow agents to push pages to customers for live chatsRemovedThis setting has been deprecated.
Allow agents to send files to customers for live chatsRemovedThis setting is enabled by default.
 
Agents tab popup
SettingNew LocationNotes
AgentManage > Groups > Agents tab > Agent popup 
Round RobinManage > Groups > Agents tab > Agent popup 
Max TicketsManage > Groups > Agents tab > Agent popup 
Auto-LogoutManage > Groups > Agents tab > Agent popup 
Enable ticket hand-off on auto-logoutManage > Groups > Agents tab > Agent popupRenamed to 'Hand-off on auto-logout'.
Enable administrator alert on auto-logoutRemovedSystem Events can be used to create this alert
Enable agents to receive tickets and live chats automatically upon logging inManage > Groups > Agents tab > Agent popupRenamed to 'Automatically go active upon login'.
Enable live chatManage > Groups > Agents tab > Agent popup 
 
Time Estimates tab
These settings can be found at Manage > Groups > Time Estimates tab.

Employees

Options tab
SettingNew LocationNotes
UsernameManage > Employees > Options tab 
AuthenticationManage > Employees > Options tabRenamed to 'Authentication Method'.
Authentication DomainManage > Employees > Options tab 
New PasswordManage > Employees > Options tab 
Confirm PasswordManage > Employees > Options tab 
Email AddressManage > Employees > Options tab 
Display NameManage > Employees > Options tab 
Time ZoneManage > Employees > Options tab 
Avatar ProviderManage > Employees > Options tab 
AvatarManage > Employees > Options tab 
Avatar is approved for public displayManage > Employees > Options tabRenamed to 'Avatar approved'.
Enable Auto-subscribe to Threads this user participate inManage > Employees > Options tabRenamed to 'Subscribe to community posts automatically'.
Send digest emails for subscribed community threadsManage > Employees > Options tabRenamed to 'Email summaries of subscribed community posts'.
Send email for new comments on community replies I participate inManage > Employees > Options tabRenamed to 'Email comments of community posts in which I participate'.
 
Roles tab
These settings can be found at Manage > Employees > Roles tab.
 
Custom Fields tab
These settings can be found at Manage > Employees > Custom Fields tab.
 
Web Interface tab
SettingNew LocationNotes
Spell-Check DictionaryManage > Employees > Options tab 
Enable automatic reminder popupRemovedThis setting is enabled by default.
 
Tickets tab
SettingNew LocationNotes
Forward ToManage > Employees > Tickets tabRenamed to 'Forward To Address'.
Enabled checkboxRemovedForwarding is automatically enabled when an address is entered in the ‘Forward To Address’ field.
Allow Replies FromManage > Employees > Tickets tabRenamed to 'Other Emails Agent Replies From'.
Display waiting ticket counters in left treeRemovedThis setting is enabled by default.
Display ticket follow-up counters in left treeRemovedThis setting is enabled by default.
 
Live Chat tab
SettingNew LocationNotes
Agent AliasManage > Employees > Options tabRenamed to 'Display Name for Chat'.
Max Active Live ChatsManage > Employees > Live Chat tab 
Enable automatic live chat popup>Manage > Employees > Live Chat tabRenamed to 'Pop-up new chats automatically'.
Enable live chat notification sounds>Manage > Employees > Live Chat tabRenamed to 'Play chat sounds'.
Enable live chat in queue notification sounds>Manage > Employees > Live Chat tabRenamed to 'Play chat in queue sound'.
Block live chats while composing call logs>Manage > Employees > Live Chat tabRenamed to 'Block chat while composing call logs'.
 
VOIP tab
These settings can be found at Manage > Employees > Options tab. The Phone Number fields have been renamed to 'Home Phone', 'Cell Phone', 'Work Phone' and 'Other Phone'.
 
Reporting tab
These settings can be found at Manage > Employees > Options tab.

Users

User configuration has been moved from the Settings area to one of the main menu icons: Users and Organizations. It is located between Call Logs and Tasks.
Options tab
SettingNew LocationNotes
UsernameUsers and Organization > Options tab 
AuthenticationUsers and Organization > Options tabRenamed to 'Authentication Method'.
Authentication DomainUsers and Organization > Options tab 
New PasswordUsers and Organization > Options tab 
Confirm PasswordUsers and Organization > Options tab 
Email AddressUsers and Organization > Options tab 
Display NameUsers and Organization > Options tab 
Time ZoneUsers and Organization > Options tab 
Avatar ProviderUsers and Organization > Options tab 
AvatarUsers and Organization > Options tab 
Avatar is approved for public displayUsers and Organization > Options tabRenamed to 'Avatar approved'.
Enable Auto-subscribe to Threads this user participate in.Users and Organization > Options tabRenamed to 'Subscribe to community posts automatically'.
Send digest emails for subscribed community threadsUsers and Organization > Options tabRenamed to 'Email summaries of subscribed community posts'.
Send email for new comments on community replies I participate inUsers and Organization > Options tabRenamed to 'Email comments of community posts in which I participate'.
 
Roles tab
These settings can be found at Users and Organizations > Roles tab. Only system administrators can view/modify Roles for agents and users.
 
Custom Fields tab
These settings can be found at Users and Organizations > Custom Fields tab.

Roles

These settings can be found at Manage > Roles.

Custom Fields

Field Definitions

These settings can be found at Configuration > Custom Fields > Fields tab. The 'Applies to only end-users and employees' has been replaced with a 'Applies To' field where you can choose whether the field definition applies to Data or People.
 

Templates

These settings can be found at Configuration > Custom Fields > Templates tab.

Events

System Events

These settings can be found at Configuration > Events > Global tab. Default events are now denoted as 'Built-in (read only)'.
 

Employee Events

These settings can be found at Configuration > Events > Employees tab.

Globalization

Supported Languages

These settings can be found at Configuration > Language and Locale > Supported Languages tab.
 

Translatable Strings

These settings can be found at Configuration > Language and Locale > Translatable Strings tab.

Live Chats

Live Chat Settings

Options tab
SettingNew LocationNotes
Live Chat RequiresRemovedLive chat visbility is based on the Department level 'New Chats in Portal' setting.
Hand-off if No Initial ResponseConfiguration > Live Chat > Options tabRenamed to 'Hand-off - no initial response'.
Hand-off if No Follow-up ResponseConfiguration > Live Chat > Options tabRenamed to 'Hand-off - no follow-up response'.
Hand-off if Interface ClosedConfiguration > Live Chat > Options tabRenamed to 'Hand-off - agent disconnected'.
Distribute chats via Round RobinConfiguration > Live Chat > Options tab 
Allow users to send attachments during live chatConfiguration > Live Chat > Options tabRenamed to 'Allow end users to send attachments'.
Disable live chat outside of business hoursConfiguration > Live Chat > Options tabRenamed to 'Disallow new chats outside of business hours'.
Show sticky user comments in agent chat windowRemovedThis setting is enabled by default.
Show live chat number at the beginning of a live chatRemovedThis setting is enabled by default. Live chat number will be displayed in emailed transcripts as well.
Department Selection TextManage > Brands > Custom Messages tabRenamed to 'Department Selection Message for Live Chats'.
 
Service Quality tab
SettingNew LocationNotes
In Queue SoundConfiguration > Live Chat > Notifications tab 
Idle SoundConfiguration > Live Chat > Notifications tab 
Idle Warning AfterConfiguration > Live Chat > Notifications tabThis setting has been combined with 'Idle warning sound'.
Idle Warning SoundConfiguration > Live Chat > Notifications tab 
Idle Critical AfterConfiguration > Live Chat > Notifications tabThis setting has been combined with 'Idle critical sound'.
Idle Critical SoundConfiguration > Live Chat > Notifications tab 
Duration Warning AfterConfiguration > Live Chat > Notifications tabRenamed to 'Duration warning'.
Duration Critical AfterConfiguration > Live Chat > Notifications tabRenamed to 'Duration critical'.
 
Translations tab
These settings can be found at Configuration > Connected Servies > Integrations tab. The setting 'Auto Translation Method' has been renamed to 'Translation Provider'.
 

Live Chat Links

These settings can be found at Configuration > Live Chat > Live Chat Links tab.

Portal

Portal Settings

Options tab
SettingNew LocationNotes
Max Feed ItemsConfiguration > Connected Services > IntegrationsRenamed to 'Max External Feed Articles'
Display user login formManage > Brands > Portal Options tabRenamed to 'Enable login form'.
Display live chat in portalManage > Brands > Portal Options tab 
Enable new user registrationManage > Brands > Portal Options tab 
Require visitors to pass CAPTCHA when registeringConfiguration > Security > Options tabRenamed to 'Enable CAPTCHA'. When enabled, a CAPTCHA will appear when registering a new account and submitting a new ticket (if the user's email address isn't verified).
Enable users to change email addressManage > Brands > Permissions tabRenamed to 'Allow users to change email address'.
Enable users to change phone numberManage > Brands > Permissions tabRenamed to 'Allow users to change profile information'
Enable users to change passwordsManage > Brands > Permissions tabRenamed to 'Allow users to change password'.
Allow users to upload custom avatarsManage > Brands > Permissions tab 
Require approval for custom avatarsManage > Brands > Permissions tab 
Enable Gravatar support for automatic avatarsManage > Brands > Portal Options tab 
Display social network linksManage > Brands > Portal Options tab 
 
Tracking tab
SettingNew LocationNotes
Google Analytics Site IDConfiguration > Connected Services > Integrations tab 
Enable tracking of portal visitors using Google AnalyticsRemovedTracking is automatically enabled when a value is entered in the ‘Google Analytics Site ID’ field
 
External Feeds tab
These settings can be found at Configuration > Connected Services > External Feeds tab.
 

Knowledge Base

Options tab
SettingNew LocationNotes
Items Stale AfterConfiguration > Management Interface > Knowledge Base tab 
Enable feedbackManage > Brands > Permissions tabUse the dropdown to determine which roles have permission to add feedback to KB articles.
New feedback starts out moderatedManage > Brands > Permissions tab 
IP Blacklist (one per line)Configuration > Security > Blacklist tab 
 

Custom Links

These settings can be found at Manage > Brands > Custom Links tab.

Spool

Outgoing

These settings can be found at Tools > Spool > Outgoing tab.
 

Incoming

These settings can be found at Tools > Spool > Incoming tab.

Tickets

Ticket Settings

Options tab
SettingNew LocationNotes
View Ticket RequiresRemovedAbility to view tickets in the Portal is determined by the permissions for Portal and email submission.
New Ticket In Portal RequiresManage > Departments > Tickets tabRenamed to 'New Tickets in Portal'.
New Ticket From Email RequiresConfiguration > Email > POP tabRenamed to 'Able to Start Tickets'.
Max Messages in RepliesConfiguration > Tickets > Options tab 
Stop Idle Events AfterConfiguration > Tickets > Options tab 
Agent Transfer SelectionConfiguration > Tickets > Options tab 
Auto Save FrequencyConfiguration > Tickets > Options tab 
Enable specific date selection for follow-upsRemovedThis setting is enabled by default.
Enable ticket idle time reset when call log is addedRemovedThis setting is enabled by default and, when it occurs, is noted on the History tab
Enable transferring tickets to inactive agentsRemovedThis setting is enabled by default.
Enable transferring tickets to another instanceRemovedThis setting is enabled by default when any external instances are defined.
Enable ticket response time report data to be calculated based on business hoursRemovedThis setting is enabled by default.
Display user comment on ticketRemovedThis setting is enabled by default.
Disable end users' ability to close ticketsRemovedEnd users can not close tickets but can indicate that a ticket should be closed.
Enable duplicate address check when importing ticketsConfiguration > Email > Options tabRenamed to 'Filter duplicate incoming emails'.
 
Service Quality tab
These settings can be found at Configuration > Tickets > Timing tab.
 
Portal tab
SettingNew LocationNotes
Max Uploads for New TicketsRemovedThe max uploads for new tickets is set to 3 by default. To disable users from uploading attachments at ticket submission, delete all extensions from the 'Allowed extensions for end user file uploads' setting found at Configuration > Security > Uploads tab.
Enable attachments when submitting ticketsRemovedTo disable users from uploading attachments at ticket submission, delete all extensions from the 'Allowed extensions for end user file uploads' setting found at Configuration > Security > Uploads tab.
Enable CAPTCHA when submitting ticketsConfiguration > Security > Options tabRenamed to 'Enable CAPTCHA'. When enabled, a CAPTCHA will appear when registering a new account and submitting a new ticket (if the user's email address isn't verified).
Display option to send ticket list by email in portalManage > Brands > Portal Options 
Department Selection TextManage > Brands > Custom MessagesRenamed to 'Department Selection Message for Tickets'.
 
Email tab
SettingNew LocationNotes
Default EncodingConfiguration > Email > Options tab 
Delete Failed Emails AfterConfiguration > Email > Options tab 
Reply Line PrefixRemovedThe default prefix for ticket replies is '>'.
 
Raw Content tab
These settings have been renamed and can be found at Configuration > Email > Options tab > Delete Raw Content After.
 
Servers tab
SettingNew LocationNotes
Base URLConfiguration > Connected Services > SmarterTrack Connections tabRenamed to 'SmarterTrack Base URL'.
UsernameConfiguration > Connected Services > SmarterTrack Connections tabRenamed to 'Admin Username'.
PasswordConfiguration > Connected Services > SmarterTrack Connections tabRenamed to 'Admin Password'.
Enabled checkboxRemovedAn external SmarterTrack instance is enabled by default when configured.
 

Signatures

These settings can be found at Configuration > Tickets > Signatures tab.
 

Rebalance Rules

These settings can be found at Configuration > Tickets > Rebalance Rules tab.
 

Quality Control

These settings can be found at Configuration > Tickets > Quality Control tab.

Who's On

Who's On Settings

Options tab
SettingNew LocationNotes
Purge Idle UsersRemovedIdle users are removed at 15 minutes.
Enable Who's OnConfiguration > Who's On > Options tab 
 
Invitation tab
SettingNew LocationNotes
Invitation Ignored AfterRemovedInvites are automatically considered ignored after 2 minutes of being viewed by the end user.
Horizontal AlignmentConfiguration > Who's On > Invitation tab 
Horizontal OffsetConfiguration > Who's On > Invitation tab 
Vertical AlignmentConfiguration > Who's On > Invitation tab 
Vertical OffsetConfiguration > Who's On > Invitation tab 
Enable absolute page position on invitationsConfiguration > Who's On > Invitation tab 
 

Who's On Filters

These settings can be found at the Who's On section. Click on the Who's On menu icon. In the navigation pane toolbar click Actions > Add Filter.

Activation

Licensing

These settings can be found at Configuration > Licensing.
 

Self Diagnostic

This functionality can be found in the content pane toolbar at Tools > Diagnostic.

 

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