SmarterMail's Automated Emails Not Received in Exchange

SmarterMail > Troubleshooting
This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.
At times, automated emails that are generated from the events system or scheduled email reports within SmarterMail may not reach the Exchange server they are sent to. This is because the From field in the email is empty and Exchange 2013 denies any email without the sender information in the header. 
 
A workaround within Exchange to accept email from null senders resolves this issue. In short, you'll want to open an Exchange Shell and modify the following line from true to false:
 
Set-SenderFilterConfig -BlankSenderBlockingEnabled $false
More information on this workaround can be found in the following Exchange help docs:
 
>Learn more about SmarterMail's enterprise email features and benefits.
Article ID: 2969, , Modified: 10/7/2024 at 4:38 PM

Feedback

Some of our customers that receive email reports are on hosted exchange. Rather than modifying the receiving server... where can a valid "from address" be entered for smartermail reports?
michael cassman (11/23/2016 at 7:35 PM)
Michael, each domain set up within SmarterStats can have SMTP credentials set for it. In addition, you can set up default SMTP creds at the system admin level. For a specific site, log in as a site admin and go to Settings --> Site Settings --> Email Settings and add in your SMTP info.
Derek Curtis (11/30/2016 at 2:28 PM)

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