Configure eM Client for Exchange Web Services

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 16.x and earlier.

Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts, calendars and tasks with eM Client.

NOTE: Before you can configure a mailbox to sync using the Exchange Web Service technology, you must activate the Exchange Web Services add-on. For more information, please refer to the KB article Activate Exchange Web Services.

Follow these steps to set up eM Client to sync using Exchange Web Services:
  1. Within eM Client, go to the Tools menu and click on Accounts then New account...
  2. Expand the Automatic Setup section, enter your SmarterMail login credentials and click Start Now.
  3. Make any necessary modifications to the account's display names to be used within eM Client and click Next.
  4. Click Finish to complete the configuration.
Learn more about the SmarterMail secure business email server.


Extremely buggy in emClient, not usable.
Chris Le (October 23, 2014 at 11:09 AM)
As far as I can tell everything works except when you send an email it sends but then sits in the Outbox of Local Folders and continues to resend...It also seems to error during sync with sent and trash? Assuming something to do with SmarterMail folders named Sent Items & Deleted Items vs. Sent and Trash...Please find a fix for these issues...Thanks
Jeff Davidson (October 28, 2014 at 12:42 PM)