How to Hide the Live Chat Tab on the Portal

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.

There may be times when you want to hide the live chat tab on your main portal but you still want to use the live chat features in SmarterTrack. For example, you want to continue using live chat via the live chat links you can place on your website, in your shopping cart or other places but you only want the portal to be used for submitting tickets, seeking guidance from your knowledge base, using the Community, etc.

The simplest way to do this is to use custom CSS to hide the live tab on the Portal. The code to use is very simple:


This hides the tab on your portal but keeps live chat active and usable via your live chat links.

To use the above code, do the following:

  1. First, log in to SmarterTrack as a System Administrator.
  2. Next, click the Menu icon and from the dropdown, select Settings.
  3. Under the Manage header, click Brands.
  4. Select your Brand, and click the Edit button. (Alternatively, you can double click on your Brand to open its options.)
  5. Click the Portal Options tab.
  6. Paste the following CSS into the Custom CSS Style Overrides box: #chattab{display:none;}
  7. Click the Save button to save your changes.

That's it: now, the live chat icon on your Portal is invisible. However, all other live chat options are still active and working!

For more information in using custom CSS, see our article: Change CSS for a Brand.


Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.

Add Feedback