Usability Issues in Internet Explorer 11

Previous Versions > SmarterTrack > Troubleshooting
There may be cases where the SmarterTrack web interface does not display properly or does not function as intended in Internet Explorer 11.  To address these issues, do ALL of the following:
 

Applies to SmarterTrack 8.x - 11.x

1. Remove the App_Browsers folder from SmarterTrack
  • Navigate to the MRS folder of your SmarterTrack installation.  By default this is located at: C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS
  • Locate the App_Browsers folder and delete the folder completely (if it exists)
  • Newer builds of SmarterTrack may not have this folder.  If it is not present in your installation, skip this step.
 
2. Apply the Microsoft .NET patch for this issue
  • Download and install the Microsoft patch located at: https://support.microsoft.com/kb/2836939/en-us
  • NOTE: A server reboot will be required to complete the installation of this patch.  Also note that if .NET 4.5 is installed, this patch may not be required as it is included in the .NET 4.5 Framework.
 
3. Register the browsers within IIS
 
  • From the command prompt run the following command based on your server operating system
    • For 64-bit operating  systems
      C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regbrowsers -i
    • For 32-bit operating systems
      C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regbrowsers -i
  • Once the browsers have been registered, an IIS reset will need to be performed to complete the process.  From the command prompt run the following:
    • IISRESET
If these steps do not work for you
If the steps above do not solve your issues, it could be that there are browser overrides in .Net that are causing issues.  Follow the steps below to replace the files with .Net defaults:
  • Download the browser config file from https://www.smartertools.com/downloads/other/browsers.zip
  • Make a backup copy of your C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers folder
  • Delete the contents of C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers
  • Extract the downloaded file into C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers
  • From the command prompt run the following:
    • IISRESET
That will replace your browser files with .Net defaults.
 

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Article ID: 2901, , Modified: 10/7/2024 at 4:41 PM

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