NOTE: This article does not detail any settings specific to an actual SmarterMail account. This is because some settings (e.g., incoming and/or outgoing server address/URL, port, etc.) are unique to how SmarterMail is set up by your email administrator. For these specific settings you will need to contact whoever manages or hosts your email for you.

MAPI/EWS is a data synchronization protocol bundle that seamlessly syncs SmarterMail Email, Contacts, Calendars, Tasks and Notes with Microsoft Outlook MacOS.

NOTE: Before you can configure a mailbox to sync using the MAPI/EWS technology, you must activate the MAPI/EWS add-on. For more information, please refer to the KB article Activate MAPI/EWS.

Follow these steps to set up Outlook to sync using MAPI/EWS:

1. Open Outlook.
2. Open the Outlook menu and select Preferences.
3. Click the Accounts icon.
4. Click the Exchange icon which will open a new window.
5. Enter the users email address.
6. Set the Method to "User Name and Password."
7. Enter the full email address (e.g. user@example.com) as the username.
8. Enter the associated password in the password field.
9. Uncheck the Configure automatically checkbox.
10. In the Server field, enter the URL used to connect to your SmarterMail installation. For example, http://mail.example.com
11. Click Add Account.

Outlook is now configured to sync with SmarterMail. The initial sync may take a few minutes if there is a lot of data.

NOTE: For mailboxes that will process and store large volumes of email, it is recommended that they be set up to connect to SmarterMail using IMAP as MAPI/EWS performance suffers when processing large volumes of email.