Configure Exchange ActiveSync on the iPhone

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 15.x and earlier.

Microsoft Exchange ActiveSync is available as an optional add-on to SmarterMail. Unlike other synchronization methods, Exchange ActiveSync uses direct push technology to sync email, calendars, and contacts to the iPhone in real time.

Once you have Activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox, you will need to configure the iPhone to function with Exchange ActiveSync.

To set up your iPhone to access Exchange ActiveSync, follow these steps:

  1. On your iPhone, open the Settings app.
  2. Tap Accounts and Passwords.
  3. Tap Add Account.
  4. Tap Exchange.
  5. Complete the following required fields:
    • Email (your full email address)
    • Server (the URL to your webmail. For example, NOTE: Do not include http:// when entering the server information.
    • Domain
    • Username (enter your full address:
    • Password
    • Description (Optional)
  6. Tap Next.
  7. If your webmail does not support SSL, the following message will display: "Exchange account verification failed."
    • Tap Next and then tap Save. Complete step 10 of these setup instructions.
    • After step 10, edit the account you just added.
    • Tap Account Info.
    • Change "Use SSL" to "Off."
  8. The iPhone will display a list of collaboration items to sync with Exchange ActiveSync. Choose from the list and tap Save to initiate the first sync.
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Hi there, how do you set the "Display Name" (from) to show the name instead of the email address on iPhone? There is no field and it just shows the email address. Not great for spam, people seeing messages are from a certain person, etc. Running SM 11 with ActiveSync. Please help - thanks! Dennis
Dennis Gaudenzi (June 21, 2013 at 7:19 AM)
Dennis - unfortunately, this is a limitation of how Exchange ActiveSync is implemented in iOS. By default, iOS takes the email address and uses that. There's no way to modify it so that a friendlier display name shows on an iOS device.
Derek Curtis (August 14, 2013 at 8:35 AM)

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