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I have installed smartermail and create an email users. But I can not recerive any incoming emails. Tested and telnet 25 port successfully. And we were successfully send email using command line to the email address. wonder why can receive emails?
infrastructure (May 20, 2014 at 1:00 AM)
If i use the smarter mail to send emails to my email address, it can receive.any one can help?
infrastructure (May 20, 2014 at 1:35 AM)
The best thing to do is submit a support ticket or visit our public forums: http://forums.smartertools.com for assistance. You could also try posting in our Community: http://portal.smartertools.com/community/root.aspx. KB feedback is not the best place to receive troubleshooting advice but support tickets, our forum or our Community are PERFECT for that type of assistance.
Derek Curtis (May 20, 2014 at 12:52 PM)
I failed to post another feedback, it wrote :
The page or resource that you are accessing is unavailable or an error has occurred.
This error occurred at 2/27/2017 12:44:10 AM and has been logged. Please contact your system administrator.

My concern:

Hi, I had been looking around for solutions to solve a problem that I'm unable to receive email but successful to send email. But I'm still failed to solve it. This article's solution I had worked it out. I had restart my Smarter Mail service but still failed to send in email. Error I got are :
-Reason: Remote host said: 601 Attempted to send the message to the following ip's:
45.115.36.182
-Reason: Remote host said: 550 5.1.1 User unknown

Anyone could help out?

Wang Pick Hoon (February 27, 2017 at 12:44 AM)
It seems that the SmarterMail installer did not configure the Firewall Rules on Windows Server 2012 R2. Don't forget to add the Rules for all incomming communication POP3, IMAP, SMTP.
Roger Ineichen (June 7, 2017 at 8:34 PM)