How do I manage my customer account?SmarterTools customers can manage their account by visiting the SmarterTools website and clicking on the account icon in the upper right. From there, customers can log in and access their account to modify mailing list subscriptions, update contact information, view and pay invoices, and more. (NOTE: This is ONLY your account with SmarterTools.com, which would have been created if you purchased a license or service directly from us. It has nothing to do with a SmarterMail email account or other account within a product or service created and sold by SmarterTools that you may have received from a third-party or service provider.)How do I provide customer account access to multiple people in my company?Because there might be instances in which multiple people need to log in to the same customer account to pay invoices, order new products/support or manage licensing information, SmarterTools allows the primary account holder to create additional logins. Follow these steps to create a new Authorized Login:
Can I specify multiple contacts for my customer account?Yes, SmarterTools allows the primary account holder to create additional contacts for your customer account to ensure invoices and important notices are sent to the appropriate people within your organization and to make decisions on behalf of the account. Follow these steps to create additional contacts for your customer account:
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.