Outlook Settings
Problem reported by J Lee - 8/7/2026 at 10:14 AM
Submitted
The new version of Outlook is using MS servers as a middleman to connect to SmarterMail. I'm seeing some clients have the basic email setup fail because the connection is failing from MS to the person's device. This fail looks like it is failing at the SmarterMail connection, but the logs show the MS IP address connects successfully. MS did this for Outlook mobile about 5 years ago and it appears that this is the new standard for Outlook Desktop. Is anyone else seeing this issue? 

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

Tim Uzzanti Replied
Employee Post
Yeah, it’s been a topic of discussion in our community for years since the release of the New Outlook. At one point, the new Outlook claimed to be sharing personal information with 700 partners.  The New Outlook violates GDPR, and no corporation should use it. If you care about your personal privacy, I would strongly advise against using it.  
Tim Uzzanti
CEO
SmarterTools Inc.
Rod Strumbel Replied
Tim... can you cite some sources for this conclusion on outlook violating GDPR and that "no corporate should use it" ?   I shared your response with the IT team here and they are asking for supporting evidence.
Tim Uzzanti Replied
Employee Post
Rod,

Google it.   You will find a ton of articles, posts, and complaints about it. 
Tim Uzzanti
CEO
SmarterTools Inc.
Tim Uzzanti Replied
Employee Post

Unfortunately, Europe’s concerns go beyond the new Outlook, and organizations are starting to transition away from U.S.-based cloud providers. Europe doesn’t trust the U.S. the way it once did, and there are many examples and reasons for that. A lack of privacy and corporate greed are going to slow companies’ transition to the cloud—not the technology or the costs.

Here is a recent article about what is happening in the Netherlands:

We have always been very careful about what we put in the cloud. We utilize our own data center space and also maintain infrastructure at our offices. We have carefully considered each environment, particularly when determining where certain types of data should reside.
Tim Uzzanti
CEO
SmarterTools Inc.
Douglas Foster Replied
Or set up a test device and check your network connections.

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