The new version of Outlook is using MS servers as a middleman to connect to SmarterMail. I'm seeing some clients have the basic email setup fail because the connection is failing from MS to the person's device. This fail looks like it is failing at the SmarterMail connection, but the logs show the MS IP address connects successfully. MS did this for Outlook mobile about 5 years ago and it appears that this is the new standard for Outlook Desktop. Is anyone else seeing this issue?