From Event email address removed
Question asked by Shannon Yates - Today at 5:39 AM
Answered
Hello,

We use SmarterTrack and we have found that one of the from email addresses we use is returning blank/empty when we receive the notification. I deleted the event and recreated a new one to see if the new event would return the from email address and it did not. If I change the from email to something other than the one that is being removed, it works. Any idea as to why the original email address is being stripped?

As a side note, the from email address is used on other event records and works fine.

Thank you,
Shannon Yates
Eric McCarthy Replied
Employee Post Marked As Answer
Hello Shannon,

This issue has been resolved with the latest SmarterTrack release, SmarterTrack Build 9700. I recommend upgrading to the latest release to resolve this issue. Please let us know if upgrading does not resolve this issue.

Thank you
Eric McCarthy
Lead Software Developer
SmarterTools Inc.

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