Repeatedly asking for outlook credential
Problem reported by Mohammad Gnj - 6/29/2026 at 8:02 PM
Resolved
Hi
Outlook 2024 set via MAPI and Smartermail version v100.0.9546 using service record and choosing exchange account in outlook for domain test dot com which goes to SRV record https : // mymaindomain dot net (becuase I have three domains so I created an SRV record pointing to this and autodiscover SRV records of all the other domains pointing to this and it works no problem)

IMAP/POP3 is OK, EAS is OK, Web is ok but when MAPI the outlook windows asking for credential is repeated. Even if you enter password correct nothing happens. When you hit cancel, it works good or you see need password in bottom of outlook and you click it and it gets ok.
Another problem, I donno related or not, Outlook rules for instance moving emails from someone to a specific folder do not work automatically. When you run them manually they are good.

Let's add that IDS rules are disabled for this IP, Outlook cache in windows is cleaned. Profile is changed. no problem if you set EAS or IMAP/POP. Users can login using webmail, etc. Users are local in Smartermail not coming from any Domain and clients some are joined and some are not

Thanks
Andrew Barker Replied
Employee Post
It's possible that your login issue is related to Outloook's autodiscover behavior. If you haven't yet, it may be worth reviewing the KB article Autodiscover and Registry Edits for Outlook and MAPI. It covers information Microsoft has put out about when Outlook does autodiscover checks, what steps it takes during the autodiscover process, and some registry keys you can try modifying to adjust that behavior.

As for Outlook rules, it could be a functional limitation. In spite of the "client-side rule" terminology, those rules aren't actually evaluated by Outlook. Since client-side and server-side rules can be mixed together, with any of those rules having an indicator that additional rules should not be processed, all rule are evaluated by the server to determine which apply to the message. The server then executes any applicable server-side rules and then tells Outlook which of the client-side rules should be applied. Since SmarterMail doesn't currently support server-side rules, there could be issues if your rule set includes a mix of server-side and client-side rules. If your setup only has client-side rules, please open a ticket and provide us with the details of those rules. It may help us determine what the problem is and improve SmarterMail's support for client-side rules.

Andrew Barker
Lead Software Developer
SmarterTools Inc.
www.smartertools.com 

Mohammad Gnj Replied
Marked As Resolution
Oh I did not know that Smartermail does not support server side rules ! I have a simple rule. If this email is from this sender or contains this word in subject, move it to an specific folder in Inbox. Why this does not work

 About the credential thing this worked for me



Windows Registry Editor Version 5.00

; Disable Modern Authentication
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]
"DisableAADWAM"=dword:00000001
"DisableADALatopWAMOverride"=dword:00000001
"EnableADAL"=dword:00000000

; Outlook AutoDiscover
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover]
"ExcludeExplicitO365Endpoint"=dword:00000001
"DisableOffice365SimplifiedAccountCreation"=dword:00000001
Andrew Barker Replied
Employee Post
I think the reason your rule isn't automatically running in Outlook is because Outlook considers it a server-side rule. Outlook identifies rules as client-side or server-side based on the conditions and actions configured in the rule. Even the presence of one client-side condition or action will lead to the entire rule being marked client-side.

The closest feature SmarterMail has to the rules in Outlook is content filtering. While there is some overlap in functionality, there are enough differences between rules and content filtering to prevent us from trying to make them interoperable in MAPI.

With that in mind, it is possible to create the rule you described as a content filter in SmarterMail. Just log into webmail and got to Settings > Content Filtering and create it there.

Andrew Barker
Lead Software Developer
SmarterTools Inc.
www.smartertools.com 

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