Is SpamFoo really working? It doesn't seem so to me...
Problem reported by Gabriele Maoret - SERSIS - Today at 6:46 AM
Submitted
I enabled Spam Foo in SPAM FILTERS, but from what I can see it does NOT work at all...



As you can see, out of nearly 2,500 emails received since I enabled it, ALL of them, without exception, were classified as PRIMARY. No SPAM, no PROMOTIONS, no TRANSACTIONS, and no UPDATES.

This is suspicious to say the least, and I'm sure some emails should have been classified as SPAM.


Also the dashboard doesn't work:



Is there a reason for this?
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)
Sébastien Riccio Replied
Maybe it should be enabled somewhere ? Is that an addon, a marketplace item ? I'm a bit lost on how it's integrated. Can't find much infos in the doc.

I thought it would be listed here but nope:
https://help.smartertools.com/SmarterMail/Current/Topics/Installation/Addons
Neither here:
https://help.smartertools.com/SmarterMail/Current/Topics/Installation/SpamVirusIntegration
Sébastien Riccio
System & Network Admin

Matt Petty Replied
Employee Post
Try looking for entries of "[SpamFoo Client]" in the delivery log, see if you notice any errors or indicators of issues. You can also try looking for the running process "spamfoo-client" running on the machine. If neither of those are the case there is a debug log id (also set in the troubleshooting area) you can add '20251120' to the debug log id's list and another log will show up with a lot more information, I'd restart after flipping these logs on incase there are things logged only during spinup that may indicate an issue.

Also just so I can start a list of things, if those seeing issues can also include some information about your environment like what OS, is is a fairly 'default' install or any other interesting details, could start to find correllations. 
Matt Petty
Senior Software Developer
SmarterTools Inc.
Gabriele Maoret - SERSIS Replied
windows 2022 with standard installation. All other Spam Filters are wotking fine.


I see a lot of theese errors in DELIVERY LOG:

[2026.06.28] 10:11:05.651 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:11:14.268 [SpamFoo Client] Re-attempting start of SpamFoo in 19,4009434 seconds.
[2026.06.28] 10:11:14.269 [SpamFoo Client] [18565882] Error: Could not start SpamFoo.
[2026.06.28] 10:11:29.296 [SpamFoo Client] Re-attempting start of SpamFoo in 4,3731705 seconds.
[2026.06.28] 10:11:29.301 [SpamFoo Client] [18565885] Error: Could not start SpamFoo.
[2026.06.28] 10:11:38.684 [SpamFoo Client] Test connection to SpamFoo Daemon failed after 5 attempts. 
[2026.06.28] 10:11:38.684 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:11:38.684 [SpamFoo Client] [presidente@prolocolentiai.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:11:38.684 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:11:38.684 [SpamFoo Client] [info@legatoriaprimia.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:11:38.795 [SpamFoo Client] Attempting to start SpamFoo Daemon @ C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo/bin/spamfoo-client.exe [WD: C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo] [DataDir: C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo/data]
[2026.06.28] 10:11:38.797 [SpamFoo Client] SpamFoo Daemon Started.
[2026.06.28] 10:11:38.797 [SpamFoo Client] TestConnectionToSpamFoo
[2026.06.28] 10:11:38.798 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:11:38.798 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:11:40.687 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:11:40.688 [SpamFoo Client] [segreteria@prolocolentiai.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:11:40.794 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:12:13.875 [SpamFoo Client] Test connection to SpamFoo Daemon failed after 5 attempts. 
[2026.06.28] 10:12:13.875 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:12:13.875 [SpamFoo Client] [info@legatoriaprimia.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:12:13.875 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:12:13.875 [SpamFoo Client] [segreteria@prolocolentiai.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:12:13.987 [SpamFoo Client] Attempting to start SpamFoo Daemon @ C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo/bin/spamfoo-client.exe [WD: C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo] [DataDir: C:/Program Files (x86)/SmarterTools/SmarterMail/Service/SpamFoo/data]
[2026.06.28] 10:12:13.990 [SpamFoo Client] SpamFoo Daemon Started.
[2026.06.28] 10:12:13.990 [SpamFoo Client] TestConnectionToSpamFoo
[2026.06.28] 10:12:13.990 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:12:13.990 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:12:15.874 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:12:15.874 [SpamFoo Client] [presidente@prolocolentiai.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:12:15.994 [SpamFoo Client] ClassifyTabs: _testConnectionTask=running, ActiveServiceCapabilities=False
[2026.06.28] 10:12:49.027 [SpamFoo Client] Test connection to SpamFoo Daemon failed after 5 attempts. 
[2026.06.28] 10:12:49.027 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:12:49.027 [SpamFoo Client] ClassifyTabs: after await, ActiveServiceCapabilities=False
[2026.06.28] 10:12:49.027 [SpamFoo Client] [presidente@prolocolentiai.it] Error: Classification error: SpamFoo service is not available.
[2026.06.28] 10:12:49.027 [SpamFoo Client] [info@legatoriaprimia.it] Error: Classification error: SpamFoo service is not available.
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)
Gabriele Maoret - SERSIS Replied
I upgraded a second server that is on Windows 2019. Same issue...


The SpamFoo service isn't working
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)
Sébastien Riccio Replied
At least you got the services responding after the upgrade.... You lucky fellow!
Sébastien Riccio
System & Network Admin

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