Outlook for Android
Problem reported by terry fairbrother - Today at 1:35 AM
Submitted
I think I read somewhere that Outlook for iOS on EAS have been having some issues. I have a client whose Outlook for Android will stop collecting emails. It's an occasional issue where it stops collecting. 

The other day I set up a mobile to mirror his, and last night both of out mobiles stopped picking up his emails yet could see recent ones in Outlook classic. I added the account on my mobile to Gmail and it's collected straight away.

Is anyone else having the same issue? seems to have started a few versions ago. Currently on 9623
Its outlook for android related. It sucks.

Use Em Client.
terry fairbrother Replied
I personally find EM Client awful. It never syncs properly, im often having to swipe down to reload messages despite push being enabled and also don't like that the EM Client routes emails via Germany and USA despite hosting my own mail server in the UK
Sébastien Riccio Replied
 don't like that the EM Client routes emails via Germany and USA despite hosting my own mail server in the UK
Hello, do you have source for this claim ? And is it only for the mobile app? For which protocols, all ?

I know that MS is doing this with the new Outlook client and it really sucks, and we invite our users to use emClient, especially to avoid that.

EDIT:
I went ahead and tested an SM account with both SMTP/IMAP and EWS from my emClient on my Android device while monitoring the logs server side and the IP addresses I find in the logs when I send or read message are the one of my device, not the IPs of some US or DE proxies.

Example for EWS:
[2026.05.14] 12:48:41.757 [84.74.225.x,me@test.ch,c53bb311-ac9b-47bf-ac42-1b9d0fafed9e,eMClient/10.4.5360.0 (ExchangeServicesClient/10.4.5360.0)] [me@test.ch; 158252] Updating message.
I'm still interested to know where you heard that emClient is proxying communications through their infrastructures...
Sébastien Riccio
System & Network Admin

terry fairbrother Replied
my IP connections, the bottom one are my IP. When I turn off push notifications, one of the connections drops (the other one is likely the wife mobile)



Sébastien Riccio Replied
Okay thanks. I need to dig into this because I don't like it that much. That would also mean that at some point the user and password of an account is transmitted.
Sébastien Riccio
System & Network Admin

Sébastien Riccio Replied
Well ok, according to claude:

-- 

Because mobile push notifications usually cannot be delivered directly from your own mail server to your phone. Instead, eM Client uses its own cloud push servers as intermediaries. Those servers may be hosted in another country, so their IP addresses appear as “foreign” in your mail logs or firewall.

The flow works roughly like this:

  1. Your phone registers with eM Client’s push service.
  2. eM Client’s servers maintain an IMAP connection to your mail provider.
  3. When a new email arrives, their server detects it.
  4. Their server asks Google Firebase or Apple Push Notification service to notify your phone.
  5. Your phone receives the notification even if the app is closed.

So if you see connections from IPs such as:

  • 157.90.238.237
  • 23.88.57.79
  • 167.235.141.164

those are documented eM Client push servers, not random attackers.

Most of these IPs are hosted in European datacenters (for example Germany / Hetzner-hosted infrastructure), which is why they can look “foreign” compared to your own country or mail provider.

Important detail:
  • This mainly affects the mobile apps (iOS/Android).
  • Desktop eM Client usually connects directly from your own machine and does not need this push relay architecture.

eM Client states that for push notifications they temporarily hold encrypted credentials or OAuth tokens in memory only, and only process email envelope metadata (sender, subject, timestamp), not full message bodies.

If you do not want any third-party server accessing your mailbox:

  • disable “Use Push Notifications” in the mobile app settings,
  • then the app will rely on periodic sync/polling instead. 
--

Well I'm mildly excited by this, but at least it can be disabled.
Sébastien Riccio
System & Network Admin

terry fairbrother Replied
Push can be disabled, that how I killed the connection, but whether push notifications are on or off, I often struggle to get emails and can be hours out of sync to Outlook (desktop). I have tried many things, the recent one was private DNS. Yet I can use another email client and it picks up all the time. The reason I keep using EMC is the search facility as I have many folders and a saved search which displays all in one place.

...and it's not the search causing the delivery delay as I have tried it with no searches etc 
Ciaran Morgan Replied
Here is the link to the details on em Client website for Push Notifications - https://www.emclient.com/push-notifications

Note the following IP addresses are listed for Push notifications
                                                                                                                                                                                                                                            
157.90.238.237push-2-production.emclient.com
23.88.57.79push-3-production.emclient.com
167.235.141.164push-4-production.emclient.com
49.13.203.136push-5-production.emclient.com
49.13.204.190push-6-production.emclient.com
Derek Curtis Replied
Employee Post
Yeah, eM Client is very transparent when it comes to how they handle PUSH notifications. They do the absolute minimum to keep PUSH notifications working and to protect users' privacy. That's one of a multitude of reasons why we enjoy working with them as a partner. Wish other providers had the same mindset. 
Derek Curtis
CCO
SmarterTools Inc.

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