Webmail Print Issue. Inline Images (CID/Embedded) Not Printing
Problem reported by Rafael Grecco - 5/7/2026 at 11:55 AM
Resolved
Hello everyone,

I’m facing an issue with SmarterMail Webmail printing and I would like to confirm if this is a known limitation/bug or if there is any available workaround.

When users access emails via SmarterMail Webmail and use the Print function:

  • External/HTML images (linked via URL) are printed correctly.
  • Inline/embedded images (pasted in the email body / CID images / attached inline) are NOT printed correctly.
Instead of printing the inline images, the printed output shows the broken image icon, as if the image resource cannot be loaded.

The exact same message prints correctly in other platforms, such as Outlook.com / Hotmail webmail.

Does anyone know if this is a known SmarterMail Webmail print issue and if there is any workaround or recommended solution?

Thank you in advance.
Derek Curtis Replied
Employee Post
Hi, Rafael

What version of SmarterMail are you using? I just did a test from Gmail, inserting an image using their editor and it printed just fine. 
Derek Curtis
CCO
SmarterTools Inc.
Derek Curtis Replied
Employee Post Marked As Resolution
Well, I now know why it works: Apparently there was a bug that's been fixed and will be included in our next release. 
Derek Curtis
CCO
SmarterTools Inc.
Rafael Grecco Replied
Hi Derek, thank you for the information!

Is there a release date for the next version?
Derek Curtis Replied
Employee Post
We released the latest Build yesterday, Rafael. 
Derek Curtis
CCO
SmarterTools Inc.

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