Webmail Print Issue. Inline Images (CID/Embedded) Not Printing

Problem reported by Rafael Grecco - Today at 11:55 AM

Submitted

Hello everyone,

I’m facing an issue with SmarterMail Webmail printing and I would like to confirm if this is a known limitation/bug or if there is any available workaround.

When users access emails via SmarterMail Webmail and use the Print function:

External/HTML images (linked via URL) are printed correctly.
Inline/embedded images (pasted in the email body / CID images / attached inline) are NOT printed correctly.

Instead of printing the inline images, the printed output shows the broken image icon, as if the image resource cannot be loaded.

The exact same message prints correctly in other platforms, such as Outlook.com / Hotmail webmail.

Does anyone know if this is a known SmarterMail Webmail print issue and if there is any workaround or recommended solution?

Thank you in advance.

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