Hello SmarterTools team and community,

I would like to request a feature improvement regarding Routing Rules in SmarterMail.

Currently, under Domain Settings, it is possible to define an Outbound Gateway as:

• None (direct delivery)
• Round Robin
• Gateway 1, Gateway 2, etc.

However, when creating a Routing Rule, the action “Send to Gateway” only allows selecting a configured gateway (Round Robin, Gateway 1, Gateway 2, etc.), and does not provide the option “None” (direct delivery).

Why this is needed

In many environments, a domain may use an external outbound gateway by default (for filtering, compliance, logging, etc.), but there are valid scenarios where specific recipient domains should be delivered directly by the SmarterMail server, bypassing the gateway.

Example scenario:

• Domain outbound gateway default: Gateway X
• Requirement: If recipient domain matches domainY.com, deliver directly (no gateway)
• All other destinations should still go through Gateway X

Currently, this is not possible because Routing Rules cannot explicitly override the gateway to “None”.

Current workaround (not ideal)

The only workaround is to reverse the logic:

• Set the domain default outbound gateway to None
• Create routing rules to send to Gateway X for all destinations except the ones that must be delivered directly

While this works, it becomes more complex to manage and maintain, especially when multiple exceptions exist.

Feature request

Please add “None / Direct Delivery” as an available option under Routing Rule action “Send to Gateway”, allowing administrators to override the default outbound gateway and force direct delivery for specific rule matches.

This would improve flexibility and simplify routing configurations in real-world deployments.

Thank you for considering this request.