Blocked Countries

Question asked by J. LaDow - Today at 11:05 AM

Unanswered

Am unable to set blocked countries restrictions on a domain level - and cannot seem to find a switch for settings to allow this. It is understood that setting ANY one country to blocked at the system level results in feature being disabled at the domain level.

Because there are no options to set this feature on Domain Default level, this means that we would have to go through and re-set this option on every domain in order just to get an exclusion, as well as manually set this feature whenever a domain is created. This is an absurd setup.

Currently we block authentication from all but a handful of countries. We have a domain that has a user outside of the region and need to enable that country for that domain.

Please advise --

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2 Replies

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Derek Curtis Replied

Today at 12:56 PM

Employee Post

Hi, J

I get what you're saying. You can always whitelist that user's IP address on the server. That should override the system-level authentication block for that country. At least that way you don't unblock an entire country for one user of one domain.

Derek Curtis CCO SmarterTools Inc. www.smartertools.com

J. LaDow Replied

Today at 1:54 PM

The downside is this user burns through IP addresses like it's going out of style. Unless we require them to obtain a static IP (which is null and void if they mobile) or they purchase a VPN that offers static IP access it's essentially a non-starter.

Unfortunately, it's becoming less and less effective to safelist IP addresses because end users go through them too often. It works better for servers and such where their addresses never change (or rarely) --

We will continue investigating what options are available --

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