I can send emails but I can't receive them

Problem reported by Tiago Barbosa - Today at 10:23 AM

Submitted

I recently created an email for my company and encountered a strange problem:

I can send emails but I can't receive them.

Can someone help me with this problem?

1 Reply

Reply to Thread

Derek Curtis Replied

Today at 1:22 PM

Employee Post

If you had to make DNS changes, have you verified that they've propagated? Are any sent messages being bounced back to the sender or the sending server? Have you double checked that the ports you're using are open and active?

This KB article may help: https://portal.smartertools.com/kb/a2646/cannot-receive-mail-messages.aspx

Derek Curtis CCO SmarterTools Inc. www.smartertools.com

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