2FA or App Password for Online Meetings

Problem reported by Mathieu Peloquin - 2/10/2026 at 4:16 PM

Resolved

The goal is to integrate Online Meetings generation from a client application like eM Client. I have forwarded the information to eM Client also since SmarterMail is already integrated in many ways with eM Client but this feature could be added to any other app probably.

Basically, right now, I can use eM Client to generate meetings in Zoom, Teams, Google Meet, etc. even with 2FA enabled but it doesn't work with SmarterMail.

Not sure which is the right approach but anything that works would be greatly appreciated. The end goal is to have 2FA enabled on a SmarterMail account and still be able to generate SmarterMail Online Meetings from a client application (instead of the web portal) which would make it much more convenient and professional when seelling the stack (app + smartermail service).

Not sure if the right approach is another app password for Online Meetings or if 2FA should work like other providers (opening a window to login to smartermail and approve the app) but as long as it work, it would be very appreciated.

Thanks for reviewing this suggestion!

Mathieu.

5 Replies

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Gabriele Maoret - SERSIS Replied

2/10/2026 at 11:40 PM

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Andrew Barker Replied

2/12/2026 at 7:47 AM

Employee Post

It looks like there is an issue with online meeting integrations in eM Client when your account has 2FA configured. We are in communication with eM Client to work out a fix.

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

Mathieu Peloquin Replied

2/12/2026 at 10:23 AM

Great, thanks Andrew for that reply! :) That will make a world of difference when selling the solution that these two work together properly with 2FA.

Andrew Barker Replied

2/16/2026 at 7:28 AM

Employee Post Marked As Resolution

We heard back from eM Client over the weekend. They have a fix ready to go for their next release.

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

Mathieu Peloquin Replied

2/16/2026 at 7:58 AM

Hello Andrew,

Yes, sorry, personal situation I had to handle over the last few days but they sent me a version with the fix and I confirmed to them it was working fine.

I have asked them a few questions regarding security as it worked, on a 2FA enabled account, without needing an external sign-in (like Zoom or Google Meet). Was wondering what is the security behind it. But happy it is resolved and will be pushed for general availability soon.

Thanks!

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