Forum DM issues
Problem reported by J. LaDow - 1/26/2026 at 10:26 AM
Known
Direct message system on these forums has issues with reporting every conversation as abuse and blocking users who are communicating. More than once I have had to "unblock" a user who I NEVER blocked - as well as seeing that I have "reported conversation as abuse" which I have NEVER done.

Please advise - as I have NEVER reported ANY conversation in my DMs as abuse and I have NOT blocked anyone.
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Sébastien Riccio Replied
Hello,

I've checked a few conversations I had, and they are all displaying it was reported as abuse.
It's either a display error or something wrong with the abuse report in DM's.

Sébastien Riccio System & Network Admin https://swisscenter.com
J. LaDow Replied
They're actually being reported as well -- users are being blocked from each other as well and cannot reply even though they say the links such as block or report abuse were never clicked.

 
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Derek Curtis Replied
Employee Post
THanks. I'm seeing the same thing. I'll get it reported to the Track team. 
Derek Curtis CCO SmarterTools Inc. www.smartertools.com
Douglas Foster Replied
Hope my correspondent sees this and knows that I did not block him!
J. LaDow Replied
You may need to go into the conversation and make sure it doesn't show "Unblock" in the action box -- the unblocking works, but has to be done after every reply is sent currently.
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J. LaDow Replied
Please be advised (if internal testing hasn't already revealed it) that replies are affected as well - when a user replies - everyone gets blocked.
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