Forum DM issues
Problem reported by J. LaDow - 1/26/2026 at 10:26 AM
Resolved
Direct message system on these forums has issues with reporting every conversation as abuse and blocking users who are communicating. More than once I have had to "unblock" a user who I NEVER blocked - as well as seeing that I have "reported conversation as abuse" which I have NEVER done.

Please advise - as I have NEVER reported ANY conversation in my DMs as abuse and I have NOT blocked anyone.
MailEnable survivor / convert --
Sébastien Riccio Replied
Hello,

I've checked a few conversations I had, and they are all displaying it was reported as abuse.
It's either a display error or something wrong with the abuse report in DM's.

Sébastien Riccio
System & Network Admin

J. LaDow Replied
They're actually being reported as well -- users are being blocked from each other as well and cannot reply even though they say the links such as block or report abuse were never clicked.

 
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Derek Curtis Replied
Employee Post
THanks. I'm seeing the same thing. I'll get it reported to the Track team. 
Derek Curtis
CCO
SmarterTools Inc.
Douglas Foster Replied
Hope my correspondent sees this and knows that I did not block him!
J. LaDow Replied
You may need to go into the conversation and make sure it doesn't show "Unblock" in the action box -- the unblocking works, but has to be done after every reply is sent currently.
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J. LaDow Replied
Please be advised (if internal testing hasn't already revealed it) that replies are affected as well - when a user replies - everyone gets blocked.
MailEnable survivor / convert --
J. LaDow Replied
@Dave - I got "auto-blocked" due to the bug - you may want to send an email to the address in one of my replies - or check the "actions" box in the conversation and look for the "Unblock" link --


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Kyle Kerst Replied
Employee Post Marked As Resolution
I just wanted to reach out on this to let you know we were able to get a fix/catch implemented for this and an additional issue spotted while we were in there, so this will be fixed in our next public release build. 
Kyle Kerst
Lead Internal Network/System Administrator
SmarterTools Inc.
MattyT Replied
Just for kicks, I was checking direct messages based on this thread and saw this from an old message:

I don't recall ever ticking off Tim, lol... I know he's a busy guy but I've always been able to send him messages since my first license purchase back in 2008.
Tim Uzzanti Replied
Employee Post
Haha.  Ok, we will look into it. 
Tim Uzzanti
CEO
SmarterTools Inc.

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