Forum DM issues

Problem reported by J. LaDow - Today at 10:26 AM

Known

Direct message system on these forums has issues with reporting every conversation as abuse and blocking users who are communicating. More than once I have had to "unblock" a user who I NEVER blocked - as well as seeing that I have "reported conversation as abuse" which I have NEVER done.

Please advise - as I have NEVER reported ANY conversation in my DMs as abuse and I have NOT blocked anyone.

MailEnable survivor / convert --

3 Replies

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Sébastien Riccio Replied

Today at 10:57 AM

Hello,

I've checked a few conversations I had, and they are all displaying it was reported as abuse.
It's either a display error or something wrong with the abuse report in DM's.

Sébastien Riccio System & Network Admin https://swisscenter.com

J. LaDow Replied

Today at 11:01 AM

They're actually being reported as well -- users are being blocked from each other as well and cannot reply even though they say the links such as block or report abuse were never clicked.

MailEnable survivor / convert --

Derek Curtis Replied

Today at 12:46 PM

Employee Post

THanks. I'm seeing the same thing. I'll get it reported to the Track team.

Derek Curtis CCO SmarterTools Inc. www.smartertools.com

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