Null sender problem on build 9476
Problem reported by Kayasidh Kasyapanun - Today at 12:43 AM
Submitted
Null sender got rsp: 550 while earlier build did not.
[2025.12.18] 00:01:14.591 [203.150.x.x][38604880] cmd: MAIL FROM:<> SIZE=2083
[2025.12.18] 00:01:14.591 [203.150.x.x][38604880] senderEmail(1): 
[2025.12.18] 00:01:14.591 [203.150.x.x][38604880] rsp: 250 OK <> Sender ok
[2025.12.18] 00:01:14.591 [203.150.x.x][38604880] Sender accepted. Weight: 0. Block threshold: 30. 
[2025.12.18] 00:01:14.622 [203.150.x.x][38604880] cmd: RCPT TO:<abc@domain.com>
[2025.12.18] 00:01:14.837 [203.150.x.x][38604880] rsp: 250 OK <abc@domain.com> Recipient ok
[2025.12.18] 00:01:14.856 [203.150.x.x][38604880] cmd: DATA
[2025.12.18] 00:01:14.857 [203.150.x.x][38604880] Performing PTR host name lookup for 203.150.x.x
[2025.12.18] 00:01:14.857 [203.150.x.x][38604880] PTR host name for 203.150.x.x resolved as mail.domain.com
[2025.12.18] 00:01:14.858 [203.150.x.x][38604880] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2025.12.18] 00:01:14.889 [203.150.x.x][38604880] Tried parsing FROM, detected null/empty/bad result, defaulting back to . Line: From: "System Administrator"
[2025.12.18] 00:01:14.889 [203.150.x.x][38604880] rsp: 550 From address must match authenticated address | Info: Message missing mail from and not multipart/report
[2025.12.18] 00:01:14.903 [203.150.x.x][38604880] Successfully wrote to the HDR file. (C:/SmarterMail/Spool/SubSpool1/26522860530.hdr)
[2025.12.18] 00:01:14.903 [203.150.x.x][38604880] data transfer failed. 
[2025.12.18] 00:01:14.903 [203.150.x.x][38604880] disconnected at 12/18/2025 12:01:14 AM

Below is from 9245
[2025.12.18] 13:38:18.819 [203.150.x.x][28512142] rsp: 250 OK <> Sender ok
[2025.12.18] 13:38:18.819 [203.150.x.x][28512142] Sender accepted. Weight: 0. Block threshold: 30. 
[2025.12.18] 13:38:18.849 [203.150.x.x][28512142] cmd: RCPT TO:<abc@domain.com>
[2025.12.18] 13:38:20.115 [203.150.x.x][28512142] rsp: 250 OK <abc@domain.com> Recipient ok
[2025.12.18] 13:38:20.129 [203.150.x.x][28512142] cmd: DATA
[2025.12.18] 13:38:20.129 [203.150.x.x][28512142] Performing PTR host name lookup for 203.150.x.x
[2025.12.18] 13:38:20.129 [203.150.x.x][28512142] PTR host name for 203.150.x.x resolved as mail.domain.com
[2025.12.18] 13:38:20.132 [203.150.x.x][28512142] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2025.12.18] 13:38:20.166 [203.150.x.x][28512142] Tried parsing FROM, detected null/empty/bad result, defaulting back to . Line: From: "System Administrator"
[2025.12.18] 13:38:20.194 [203.150.x.x][28512142] DMARC Results: Skipped (Authenticated), Reason: Unknown, Reject? False
[2025.12.18] 13:38:20.194 [203.150.x.x][28512142] rsp: 250 OK
[2025.12.18] 13:38:20.199 [203.150.x.x][28512142] Received message size: 2394 bytes
[2025.12.18] 13:38:20.201 [203.150.x.x][28512142] Successfully wrote to the HDR file. (C:/SmarterMail/Spool/SubSpool0/12318180656.hdr)
[2025.12.18] 13:38:20.201 [203.150.x.x][28512142] Data transfer succeeded, writing mail to 12318180656.eml (MessageID: <639016594504024103@host21.nineweb.com>)
[2025.12.18] 13:38:20.225 [203.150.x.x][28512142] cmd: QUIT

Sébastien Riccio Replied
[2025.12.18] 00:01:14.889 [203.150.x.x][38604880] rsp: 550 From address must match authenticated address
Is this really happening in an authenticated SMTP session ? Can you check if the session was authenticated ?

Sébastien Riccio System & Network Admin https://swisscenter.com
Kayasidh Kasyapanun Replied
This happened on the outbound gateway which received bounced mails from the main mail server. The gateway was upgraded to build 9476 yesterday and now we had to roll back to 9448 to fix it.

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