We struggling with message archrival search. The search never completes and freezes. We had a ticket with support pending for more than a month. We are losing trust on smarter mail as an enterprise mail server. The support team is giving silly reasons.
[2025.11.19] 22:20:21.095 Message archive search [all] - begin new search
[2025.11.19] 22:20:21.096 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:20:21.647 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:20:21.668 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:20:21.668 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:20:21.668 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.19] 22:42:54.400 Message archive search [all] - begin new search
[2025.11.19] 22:42:54.400 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:42:54.493 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:43:57.101 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:43:57.101 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:43:57.102 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.19] 22:45:38.646 Message archive search [all] - begin new search
[2025.11.19] 22:45:38.646 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:45:38.647 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:45:38.871 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:45:38.871 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.19] 22:45:38.871 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.19] 22:46:14.192 Message archive search [all] - begin new search
[2025.11.19] 22:46:14.192 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:46:14.192 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:46:20.476 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.19] 22:46:49.536 Message archive search [all] - begin new search
[2025.11.19] 22:46:49.537 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:46:49.720 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:48:07.333 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.19] 22:51:54.778 Message archive search [all] - begin new search
[2025.11.19] 22:51:54.778 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.19] 22:51:54.779 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.19] 22:54:58.337 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.21] 09:09:37.547 Message archive search [] - checking index file path [all]
[2025.11.21] 09:09:37.547 Message archive search [] - checking index file path [all]
[2025.11.21] 09:09:37.547 Message archive search [] - checking index file path [all]
[2025.11.21] 09:09:37.547 Message archive search [] - checking index file path [all]
[2025.11.21] 09:09:37.550 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.21] 09:09:37.550 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.21] 09:09:37.550 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.21] 09:09:37.557 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.21] 09:09:37.618 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.21] 09:09:37.648 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.648 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:37.648 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.21] 09:09:40.088 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:40.088 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:09:40.088 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.21] 09:51:47.128 Message archive search [all] - begin new search
[2025.11.21] 09:51:47.129 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.21] 09:51:47.130 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.21] 09:51:47.154 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:51:47.154 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.21] 09:51:47.154 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.25] 20:13:28.836 Message archive search [all] - begin new search
[2025.11.25] 20:13:28.837 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.25] 20:13:29.838 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.25] 20:13:49.408 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 20:13:49.408 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 20:13:49.408 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.25] 20:15:27.492 Message archive search [all] - begin new search
[2025.11.25] 20:15:27.492 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.25] 20:15:29.488 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.25] 20:19:06.590 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 20:19:06.590 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 20:19:06.590 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.25] 20:23:54.190 Message archive search [all] - begin new search
[2025.11.25] 20:23:54.190 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.25] 20:23:54.893 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.25] 20:24:09.012 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.25] 20:24:28.002 Message archive search [all] - begin new search
[2025.11.25] 20:24:28.002 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.25] 20:24:30.027 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.25] 20:31:38.560 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.25] 22:32:31.295 Message archive search [all] - begin new search
[2025.11.25] 22:32:31.295 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.25] 22:32:31.296 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.25] 22:32:31.630 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 22:32:31.630 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.25] 22:32:31.630 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.26] 12:32:13.503 Message archive search [all] - begin new search
[2025.11.26] 12:32:13.504 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.26] 12:32:13.548 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.26] 12:32:13.713 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:32:13.713 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:32:13.713 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.26] 12:36:21.258 Message archive search [all] - begin new search
[2025.11.26] 12:36:21.258 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.26] 12:36:21.258 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.26] 12:36:21.320 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:36:21.320 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:36:21.320 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.26] 12:38:50.052 Message archive search [all] - begin new search
[2025.11.26] 12:38:50.052 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.26] 12:38:50.053 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.26] 12:38:50.117 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:38:50.117 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.26] 12:38:50.117 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.29] 09:52:14.424 Message archive search [all] - begin new search
[2025.11.29] 09:52:14.424 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.29] 09:52:14.462 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.29] 09:52:14.990 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.29] 09:52:14.990 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.29] 09:52:14.990 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.29] 09:54:04.030 Message archive search [all] - begin new search
[2025.11.29] 09:54:04.031 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.29] 09:54:04.031 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.29] 09:54:04.195 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.11.29] 10:15:55.737 Message archive search [all] - begin new search
[2025.11.29] 10:15:55.737 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.11.29] 10:15:55.738 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.11.29] 10:15:55.935 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.29] 10:15:55.935 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.11.29] 10:15:55.935 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.01] 09:52:28.532 Message archive search [] - checking index file path [all]
[2025.12.01] 09:52:28.532 Message archive search [] - checking index file path [all]
[2025.12.01] 09:52:28.724 Message archive search [f:/SmarterMail/Archive/] - checking index file paths [all]
[2025.12.01] 09:52:30.363 Message archive search [f:/SmarterMail/Archive/] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 09:52:30.363 Message archive search [f:/SmarterMail/Archive/] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 09:52:30.363 Message archive search [f:/SmarterMail/Archive/] - completed [all]
[2025.12.01] 09:52:31.946 Message archive search [f:/SmarterMail/Archive/] - checking index file paths [all]
[2025.12.01] 09:52:32.010 Message archive search [f:/SmarterMail/Archive/] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 09:52:32.010 Message archive search [f:/SmarterMail/Archive/] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 09:52:32.010 Message archive search [f:/SmarterMail/Archive/] - completed [all]
[2025.12.01] 10:44:41.112 Message archive search [all] - begin new search
[2025.12.01] 10:44:41.112 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.01] 10:44:41.115 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.01] 10:44:41.290 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:41.290 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:41.290 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.01] 10:44:43.606 Message archive search [all] - begin new search
[2025.12.01] 10:44:43.642 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.01] 10:44:43.643 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.01] 10:44:43.664 Message archive search [all] - begin new search
[2025.12.01] 10:44:43.666 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.01] 10:44:43.666 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.01] 10:44:43.892 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:43.892 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:43.892 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.01] 10:44:43.919 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:43.920 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.01] 10:44:43.920 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.01] 10:46:14.920 Message archive search [all] - begin new search
[2025.12.01] 10:46:14.920 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.01] 10:46:14.920 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.01] 10:46:15.010 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.04] 13:30:41.753 Message archive search [] - checking index file path [all]
[2025.12.04] 13:30:41.753 Message archive search [] - checking index file path [all]
[2025.12.04] 13:30:41.846 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.04] 13:30:41.930 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.04] 13:30:41.930 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.04] 13:30:41.930 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.04] 13:30:44.566 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.04] 13:30:44.622 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.04] 13:30:44.622 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.04] 13:30:44.622 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.05] 14:53:26.247 Message archive search [all] - begin new search
[2025.12.05] 14:53:26.247 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.05] 14:53:26.282 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.05] 14:53:26.438 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.05] 14:53:26.438 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.05] 14:53:26.438 Message archive search [f:\SmarterMail\Archive\] - completed [all]
[2025.12.06] 09:48:50.429 Message archive search [all] - begin new search
[2025.12.06] 09:48:50.429 Message archive search [f:\SmarterMail\Archive\] - checking index file path [all]
[2025.12.06] 09:48:50.430 Message archive search [f:\SmarterMail\Archive\] - checking index file paths [all]
[2025.12.06] 09:48:51.050 Message archive search [f:\SmarterMail\Archive\] - exception checking index file paths [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.06] 09:48:51.050 Message archive search [f:\SmarterMail\Archive\] - exception in thread [all] The file is too long. This operation is currently limited to supporting files less than 2 gigabytes in size.
[2025.12.06] 09:48:51.050 Message archive search [f:\SmarterMail\Archive\] - completed [all]