SOLVED - SM 9406 on Debian 12 Linux: MAPI access issues after upgrading from 3962 due to IPv6
Problem reported by Gabriele Maoret - SERSIS - Yesterday at 11:59 PM
Submitted
After upgrading SmarterMail on Debian 12 from version 9392 to 9406, all MS Outlook/MAPI clients fail to connect to SmarterMail and continue to prompt for a password (local connection on a local network).

The problem appears to be related to IPv6 support, but I'm not sure.

Downgrading to version 9362 resolved the issue.

Unfortunately, I can't provide any further details because I need to get the clients working, so I had to downgrade the server and now I can't investigate further.


Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
Gabriele Maoret - SERSIS Replied
Update: Since I'm a stubborn person and want to get to the bottom of the problem, I did some more testing (leaving the clients blocked for an hour...).

I discovered that the problem is indeed due to IPv6 (at least on Debian 12..., I don't know about other systems).

I then managed to resolve the issue by COMPLETELY DISABLING IPV6 on the Debian server using this procedure:

# Edit the GRUB configuration file
sudo nano /etc/default/grub


# Find the GRUB_CMDLINE_LINUX line and add 'ipv6.disable=1' to it
GRUB_CMDLINE_LINUX="ipv6.disable=1"


# Save the file and exit the editor
sudo update-grub


# Reboot the system
sudo reboot



After doing this and verifying that the Debian server no longer has IPv6 (with the command "ip a | grep inet6"), SmarterMail began accepting connections from Outlook/MAPI clients again.

Now everything is working again with the new 9406 release.

So I ask SmarterMail team to further investigate IPv6 support in Debian 12 (and perhaps on other systems too...)
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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