Blocked and trusted sender options not available!

Problem reported by YS Tech - 9/29/2025 at 7:29 AM

Resolved

Is anyone else seeing varying options available for Block Sender / Trust Sender?

My client is seeing different to me on his account (when I impersonate).

He uses "Block Sender" quite a bit and he's now saying it says "unblock sender" for all emails.

If I right mouse click an email in the list I see "Trust Sender" greyed out, so i can't select.

And "Unblock Sender" when I know the sender isn't blocked. Even when I select this to unblock, it's still the same.

This is the same email in my account (my clients is different.

Firstly right mouse clicked in the email in the list:

I get "Trust Sender" greyed out and "Unblock Sender", this sender isn't blocked.

Then clicked on the 3 dots to the right of the "Mark" dropdown:

As you can see, 2 different sets of options for the same email. I get "Trust Sender" and "Block Sender"

My client doesn't get the "Block Sender" at all.

Any ideas?

Thanks

4 Replies

Reply to Thread

YS Tech Replied

9/30/2025 at 7:22 AM

Surely both of these drop downs should display the same features in the same state as it's the same email?

Anyone else seeing this or am i going mad?

Thanks

Zach Sylvester Replied

9/30/2025 at 7:26 AM

Employee Post

Hello,

Thank you for reporting this issue. We’re already aware of it and are actively working on a solution. Once we have more details, we’ll post an update in this thread.

Kind regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

YS Tech Replied

9/30/2025 at 10:25 AM

Thanks Zach

YS Tech Replied

10/6/2025 at 3:32 PM

It looks like the latest version has fixed the issue.

Thanks

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