track email

Problem reported by Sabatino - Today at 2:22 AM

Submitted

Like in a fairy tale

Imagine that one of your customers, instead of calling you or opening a ticket,

opens their webmail, goes to their sent items, and opens a report for each individual email that tells them:

If the email is still in the queue, what time was it delivered to the destination server, and under what ID? The destination server rejected it.

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

4 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

Today at 2:57 AM

Hi Sabatino!!!

Are you by any chance looking at Qboxmail? 😁😁😁

...anyway it would be a FANTASTIC function!!!

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Brian Bjerring-Jensen - VonBjerring GmbH Replied

Today at 3:18 AM

Imagine that an admin could search for all emails delivered or sent to a user and clicked on the email and all info was there and it could be tracked through spool asf.

And I am talking about m.a.i.l.e.n.a.b.l.e

Which I exchanged with smartermail and I havent regretted it. But that function I miss a lot...

Gabriele Maoret - SERSIS Replied

Today at 4:40 AM

The same here, Brian! You went through the same journey as me!

Sabatino Replied

Today at 7:01 AM

Of course, when you see a great feature, be it qboxmail, icewarp, mailenable, etc., you inevitably want to have it on SM.

I find SM to be an excellent product, but there's room for improvement to make it the best.

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

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