Hi all,

I know that the ST forum isn't a venue for Microsoft specific issues, but I'm curious to hear if anyone else has this recurring issue.

Last week, our SmarterMail server suffered a service crash due to low memory/virtual memory. After a service restart it came back up without a problem. After issuing the typical mea culpas to customers, everyone was back in business. However, one user's MAPI Outlook (M365 version) was reporting the classic "Your mailbox has been temporarily moved" error. I had to walk him through creating a new profile and setup. Other users in his office with the same version of Outlook configured identically had no issue. He has 40gb of data in his account so it took a day for it all to sync up again.

Today, we had a brief Internet outage. After service was restored, everyone reconnected fine, everywhere it seems, whether MAPI/IMAP/EAS except for this one email client. Same error. Customer blew his lid. Had to create a new Outlook profile, and it's all resyncing now but he is stuck using webmail until enough of his mail and folders flows back in. Anyone have a clue as to what could cause this recurring problem? He's looking for an excuse to go to full M365 hosting. Hard to blame him. I'm not saying it's a SmarterMail issue, but it sure is a problem dropped on my desk to attempt to resolve. Thanks for any advice.

Matt