Issue archiving mail to MailStore

Problem reported by Gabriele Maoret - SERSIS - 7/30/2025 at 8:49 AM

Submitted

I'm having trouble with a couple of my customers who use SmarterMail (locally on-premise) and MailStore.

I keep getting errors from users (configured via IMAP in MailStore) who are no longer archiving emails (or only partially archiving them; MailStore reports a varying number of items NOT archived...) from SmarterMail to MailStore.

Searching for a solution in the MailStore KB, I came across this:

Are you telling me that SmarterMail and MailStore are no longer compatible with each other and therefore I CAN NO LONGER use MailStore?

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Tan Replied

7/31/2025 at 4:51 AM

Hmmm i thought mailstore using standard imap protocol to do archiving?

Gabriele Maoret - SERSIS Replied

8/1/2025 at 5:31 AM

I also think it's standard IMAP...

Actually, I configured everything using MailStore's IMAP connection, but I'm still having problems...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Linda Pagillo Replied

8/5/2025 at 10:17 AM

Guys, we are a MailStore reseller, but no one has informed us of this.

I'm checking with our vendor. I will post again once I hear back from them.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Tan Replied

8/5/2025 at 11:39 AM

😊 thanks

Gabriele Maoret - SERSIS Replied

8/6/2025 at 1:23 AM

Thanks Linda!

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