Issue archiving mail to MailStore

Problem reported by Gabriele Maoret - SERSIS - Yesterday at 8:49 AM

Submitted

I'm having trouble with a couple of my customers who use SmarterMail (locally on-premise) and MailStore.

I keep getting errors from users (configured via IMAP in MailStore) who are no longer archiving emails (or only partially archiving them; MailStore reports a varying number of items NOT archived...) from SmarterMail to MailStore.

Searching for a solution in the MailStore KB, I came across this:

Are you telling me that SmarterMail and MailStore are no longer compatible with each other and therefore I CAN NO LONGER use MailStore?

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)