We have a strange issue here. Anyone who is connected via IMAP only get emails when they first open outlook. Future syncing does not download any emails. If we close outlook and reopen it, it will download the emails one time and thats it.

As a test I resetup a user on a new outlook profile connected via IMAP and it fixes the situation. However with this said we have 100's of people on IMAP that we we would need to do this for.

Is there a better fix? Is there a smartermail issue that is preventing this?