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Export Users with EAS (Active/InActive) column
Question asked by Brian Kropf - 2/15/2025 at 12:20 PM
Answered
Is it possible to export a list of users from SmarterMail that includes a column showing whether or not EAS is active on the user account? 
As a second best option, is there anywhere in SmarterMail to view a list of users along with a column indicating the EAS status?
I can hardly believe that neither option is available but I am struggling to find them.

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Dylan Kwan Replied
Employee Post Marked As Answer
Hello,

I’m not sure that we have anything for exporting users with or without EAS. However, you can find which users have EAS enabled by going to Manage > Domains > Domain > User Connections > EAS, then checking to see which user has the enabled status for EAS. If you have a big domain you can also sort by the Enabled column. I hope this helps.
Dylan Kwan IT Support and Systems Administrator SmarterTools Inc. www.smartertools.com
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Brian Kropf Replied
Thanks Dylan! That does help but I would appreciate you adding functionality to the csv export that allows us to select which columns we want to export. I have several sizable domains and would definitely like to export an EAS enabled/disabled column.
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Jay Dubb Replied
+1 for that.  

We've been struggling for years with an 1800+ user domain, trying to keep track of the 1,500 EAS licenses we allocated to them.  The only option has been to use the Connections/EAS screen Dylan mentioned, and sort by the "Enabled" column, but you then have to take the additional step of filtering on domain name.  That always leaves us thinking, "There HAS to be a better way than this."  

There should be an EAS indicator on the Accounts tab of the domain itself, so you can look at the list of users an immediately know who has an EAS license-- but that was removed a year or two ago and we never understood why.  
 
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+1 for that, It's a feature we need and have been missing ever since it was removed.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Dylan Kwan Replied
Employee Post
Hello everyone, 
Thank you for your input on this topic. I have submitted a feature request for management to take a look at this. 
Dylan Kwan IT Support and Systems Administrator SmarterTools Inc. www.smartertools.com

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