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Users Not Importing via CSV in SmarterMail
Problem reported by Pusparaj Raut - 2/14/2025 at 2:21 AM
Known
Hi,
We are currently using SmarterMail Build 9155 and have encountered an issue when attempting to import users via CSV as a domain administrator. The import process completes without errors, but the users are not imported into the domain.

Steps to Reproduce:

  1. Log in as domain admin.
  2. Navigate to Domain Settings → Accounts → Import Users.
  3. Upload a properly formatted CSV file (matching the required format).
  4. Click Import.
  5. No errors appear, but the users do not show up in the Users list.

Expected Behavior:

Users should be successfully added to the domain.

Actual Behavior:

No users appear after the import, and no error messages are shown.


Has anyone else encountered this issue? Any suggestions or workarounds would be appreciated!

1 Reply

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Dylan Kwan Replied
2/18/2025 at 4:31 PM
Employee Post
Hello,

Thank you for those details, I was able to replicate this locally and will escalate this issue up to development for them to further review. 
Dylan Kwan IT Support and Systems Administrator SmarterTools Inc. www.smartertools.com
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