Folder sharing not working
Problem reported by Nageswara Rao Anumolu - 12/17/2024 at 2:48 AM
Resolved
Currently running the latest version. Whenever I try to share a inbox with someone else. I am getting an error stating as "No matches found".
Nageswara Rao Anumolu Replied
Jereming Chen Replied
Employee Post
Hello Nageswara,

I am not sure as to why you are unable to share the folder, but I do want to point out that you can only share folders between users of the same domain. Otherwise, you will get that error.

As for that toast, I cannot seem to replicate it in our testing environment. I will reach out to see if we can resolve this for you.
Jereming Chen System/Network Administrator SmarterTools Inc. www.smartertools.com
Nageswara Rao Anumolu Replied
Checked with other domains. The user list is getting auto populated in other domains. For this domain, users are not getting populated.
Does the domain name on the server happen to have a capital letter in it anywhere ? we had a domain with capital letters and it wreaked havoc on several features where they would not populate correctly.  or are there any special characters in the user names ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
Nageswara Rao Anumolu Replied
No for both.
Kyle Kerst Replied
Employee Post
Do you have the Global Address List feature enabled on this domain? I believe that search functionality is dependent on it.
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
Nageswara Rao Anumolu Replied
Yes. The Global Address List feature enabled on this domain
Nageswara Rao Anumolu Replied
Received a custom build and the problem got resolved.
Jay Dubb Replied
The toast error is the same one we've had a ticket open for and was *partially* solved when we were given a custom build to fix another issue.  Our admin told me ST was able to replicate the lingering issue using the steps he provided in the ticket, so hopefully a fix will be coming soon.
 

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