Folder sharing not working

Problem reported by Nageswara Rao Anumolu - 12/17/2024 at 2:48 AM

Resolved

Currently running the latest version. Whenever I try to share a inbox with someone else. I am getting an error stating as "No matches found".

8 Replies

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Nageswara Rao Anumolu Replied

12/17/2024 at 3:50 AM

Jereming Chen Replied

12/17/2024 at 2:32 PM

Employee Post

Hello Nageswara,

I am not sure as to why you are unable to share the folder, but I do want to point out that you can only share folders between users of the same domain. Otherwise, you will get that error.

As for that toast, I cannot seem to replicate it in our testing environment. I will reach out to see if we can resolve this for you.

Jereming Chen System/Network Administrator SmarterTools Inc. www.smartertools.com

Nageswara Rao Anumolu Replied

12/17/2024 at 8:23 PM

Checked with other domains. The user list is getting auto populated in other domains. For this domain, users are not getting populated.

Curtis Kropar www.HawaiianHope.org Replied

12/18/2024 at 9:14 PM

Does the domain name on the server happen to have a capital letter in it anywhere ? we had a domain with capital letters and it wreaked havoc on several features where they would not populate correctly. or are there any special characters in the user names ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !