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MAJOR problem in 9088 when the server is acting as a gateway

Problem reported by John Quest - 11/21/2024 at 3:44 PM

Resolved

I am still gathering information, but for anyone who is running a SM server as a gateway to another email server such as Exchange, do not upgrade to 9088. I had to revert to 9042.

When I have more information and have opened a support ticket, I will update this thread.

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Jorel Haggard Replied

11/21/2024 at 4:29 PM

Employee Post

Hello John,

As far as I know, this is a known issue that should be fixed in the release today.

Best regards,

Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com

John Quest Replied

11/21/2024 at 4:35 PM

Well, Jorel, that is absolutely pathetic given that I installed this as I was told that the other problem I am experiencing being in a gateway configuration was fixed.

Jorel Haggard Replied

11/21/2024 at 4:41 PM

Employee Post

Hello John,

I'm sorry to hear that, give our upcoming release a try and let's see if issues continue.

Best regards,

Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com

Derek Curtis Replied

11/21/2024 at 5:03 PM

Employee Post

We've released the fix for this, and a few other issues.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

John Quest Replied

11/22/2024 at 10:16 AM

Due to the disruptive and harmful nature of the problem that occurred, a complete loss of email flow and bouncing of all emails, I will only do the update during a maintenance window.

SmarterTools needs to investigate and implement a way to proactively notify customers when such a serious problem occurs that is know to completely disrupt email flow.

Yes, I know, shame on me for trusting SmarterTools.

John Quest Replied

11/25/2024 at 10:20 AM

Marked As Resolution

I installed 9091 on Saturday and can confirm that this disruptive problem is resolved.

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