Some accounts are failing during conversion.

Problem reported by Max Marc - 11/2/2024 at 1:24 AM

Submitted

Hi,

I have Smartermail Domains from Windows copied to Linux, during conversion, SmarterMail is converting most of the accounts fine, but some are erroring with:

03:51:32.433 User Repo - Error loading user /var/lib/smartermail/Domains/d/j/amran232.net/Users/amran/
A read lock may not be acquired with the write lock held in this mode.
   at System.Threading.ReaderWriterLockSlim.TryEnterReadLockCore(TimeoutTracker timeout)
   at System.Threading.ReaderWriterLockSlim.TryEnterReadLock(Int32 millisecondsTimeout)
   at MailService.Repositories.DomainRepository.FaiMessagesByFolderIdReadonly(String accountName, Int64 folderId)
   at MailService.Repositories.UserRepository.GetCategoryListFromCalendar()
   at MailService.Repositories.UserRepository.UserSettingsLoadFile(Boolean createIfNonExistant)
   at MailService.Repositories.UserRepository.UserSettingsLoadFileReadOnly(Boolean createIfNonExistant)
   at MailService.Repositories.UserRepository.GetUserSettingsReadOnly()

Tried on SM 8979 and SM 9056

Why is it happening? Is there some way to resolve it?

2 Replies

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Brian Bjerring-Jensen Replied

11/2/2024 at 3:33 AM

I am not a linux guy but it seems it doesnt release the lock on the files during migration.

Kyle Kerst Replied

11/4/2024 at 6:34 AM

Employee Post

It does appear to be a lock of some kind, have you tried restarting the server and testing it again? Perhaps migrate a new copy of the domain over, restart the server, then start SmarterMail to see if it successfully converts. Lastly; what are you using to migrate the data over? I've used rsync to move most migrated domains and haven't run into these issues.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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