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Can anyone download an EML in a inbox subfolder in webmail??
Question asked by Brian Bjerring-Jensen - VonBjerring GmbH - 10/14/2024 at 7:37 AM
Unanswered
Just asking.

Build 8930... had to revert.

In inbox its working fine. In a inbox subfolder it throws an error...
Tony Scholz Replied
10/15/2024 at 11:49 AM
Employee Post
Hello Brian, 

The download is working for me, There may be something in the emails "Raw Content" that is causing the issue. If we can get a copy of the message (right-click on the message -> view raw content) copy this and add to a text document, save and send over. 
Tony Scholz Lead Network/System Administrator SmarterTools Inc. www.smartertools.com
Inbox works fine but if you do it in a subfolder to the inbox then I cant...
Sébastien Riccio Replied
10/15/2024 at 12:38 PM
Hi, I wasn't able to reproduce the issue. I created a test subfolder in the inbox, moved a mail into it and then downloaded the eml without error.

Maybe it's related to the subfolder name or something like this ?

EDIT: build info stProductBuild = "9049 (oct. 10, 2024)";

Kind regards.
Sébastien Riccio System & Network Admin https://swisscenter.com
Employee Replied
10/15/2024 at 12:41 PM
Employee Post
I think you're on the right track Sebastien. Brian, can you confirm the name of that subfolder for testing?

Best,
Folder is called VPN.

Nothing more.

Easy to replicate.
Tony Scholz Replied
10/15/2024 at 3:41 PM
Employee Post
Ok, I tried a sub folder called vpn-- and that still worked. 
Tony Scholz Lead Network/System Administrator SmarterTools Inc. www.smartertools.com
Then I have no clue to why it does that.

You can log on to the server and test if you like :)
Tony Scholz Replied
10/16/2024 at 10:47 AM
Employee Post
Brian, I started a ticket with you. 
Tony Scholz Lead Network/System Administrator SmarterTools Inc. www.smartertools.com
D
David Fisher Replied
10/16/2024 at 2:17 PM
Hi Brian,

  Are you indicating you had to downgrade to Build 8930, if so, that is a known issue fixed in 8965

Build 8965 (Jul 18, 2024)
  • Fixed: An issue preventing the download of .EML message in a subfolder.
Jereming Chen Replied
10/16/2024 at 3:35 PM
Employee Post
Hello,

David made a good point. This was a bug we knew about in 8930 and it did not get fixed until 8965. I believe the issue had to do with where the download function was navigating the folder tree. Brian, please try a later build to see if that resolves your issue. If you are still seeing this in the later builds, we can collect more information in the ticket.
Jereming Chen Internal Network/System Administrator SmarterTools Inc. www.smartertools.com
It was the same in 9042... that was one of the reasons I downgraded.
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