Hey Mark, 

This issue was resolved in the July 24th update. It's possible that you are using an older version. I suggest updating to the latest version to see if the problem persists. 

Best regards,

Hello Zach, 

sorry.. but even installing the latest version 9035 there seems to be the same problem, the IP inserted in the white list is not enabled (ByPass IP + ByPass Spam SMTP + SMTP) for sending if it refers to a country blocked by the general rule..

is it necessary to set some other parameters?

Best regards

Mark

Hello,

here I give you an example of smtp log of the situation:

where first it actually indicates that the IP is in white list, but then it stops for authentication failure saying "Authentication failed - blacklisted ip by country".

I can't solve the problem, does it happen to anyone else?

..

[2024.10.01] 18:43:02.831 [**.**.**.**][56783053] rsp: 220 servermail

[2024.10.01] 18:43:02.831 [**.**.**.**][56783053] connected at 10/1/2024 6:43:02 PM

[2024.10.01] 18:43:02.887 [**.**.**.**][56783053] cmd: EHLO mailer.domain.com

[2024.10.01] 18:43:02.889 [**.**.**.**][56783053] rsp: 250-servermail Hello [**.**.**.**]250-SIZE 136533333250-AUTH LOGIN CRAM-MD5250-8BITMIME250-SMTPUTF8250-DSN250 OK

[2024.10.01] 18:43:02.917 [**.**.**.**][56783053] cmd: AUTH CRAM-MD5

[2024.10.01] 18:43:02.922 [**.**.**.**][56783053] rsp: 334 PDE2MjYwNDQ5NjcuNjM4NjM0MDQ5ODI5MTc4Mjg4QHdlYm1haWwuYnVzaW5lc3M+

[2024.10.01] 18:43:02.951 [**.**.**.**][56783053] Authenticating as email@sender.com

[2024.10.01] 18:43:02.951 [**.**.**.**][56783053] rsp: 535 Authentication failed

[2024.10.01] 18:43:02.980 [**.**.**.**][56783053] cmd: QUIT

[2024.10.01] 18:43:02.980 [**.**.**.**][56783053] rsp: 221 Service closing transmission channel

[2024.10.01] 18:43:02.980 [**.**.**.**][56783053] disconnected at 10/1/2024 6:43:02 PM

..

..

[2024.10.01] 19:00:25.978 [**.**.**.**][50838207] rsp: 220 servermail

[2024.10.01] 19:00:25.978 [**.**.**.**][50838207] connected at 10/1/2024 7:00:25 PM

[2024.10.01] 19:00:25.979 [**.**.**.**][50838207] cmd: EHLO mailer.domain.com

[2024.10.01] 19:00:25.983 [**.**.**.**][50838207] rsp: 250-servermail Hello [**.**.**.**]250-SIZE 136533333250-AUTH LOGIN CRAM-MD5250-STARTTLS250-8BITMIME250-SMTPUTF8250-DSN250 OK

[2024.10.01] 19:00:25.984 [**.**.**.**][50838207] cmd: STARTTLS

[2024.10.01] 19:00:25.984 [**.**.**.**][50838207] rsp: 220 Start TLS negotiation

[2024.10.01] 19:00:26.003 [**.**.**.**][50838207] cmd: EHLO mailer.domain.com

[2024.10.01] 19:00:26.005 [**.**.**.**][50838207] rsp: 250-servermail Hello [**.**.**.**]250-SIZE 136533333250-AUTH LOGIN CRAM-MD5250-8BITMIME250-SMTPUTF8250-DSN250 OK

[2024.10.01] 19:00:26.006 [**.**.**.**][50838207] cmd: AUTH CRAM-MD5

[2024.10.01] 19:00:26.008 [**.**.**.**][50838207] rsp: 334 PDE1ODc1NTc4NTguNjM4NjM0MDYwMjYwMDY0NzY1QHdlYm1haWwuYnVzaW5lc3M+

[2024.10.01] 19:00:26.008 [**.**.**.**][50838207] Authenticating as email@sender.com

[2024.10.01] 19:00:26.008 [**.**.**.**][50838207] rsp: 535 Authentication failed

[2024.10.01] 19:00:26.009 [**.**.**.**][50838207] disconnected at 10/1/2024 7:00:26 PM

..

We will do some testing of this. If it IS still an issue, we'll get it sorted out. 

Hey, BMark. I actually started a ticket for this. We've done some testing and can't replicate the issue, so we'll be reaching out for more specifics.