Synchronized Problem - IMAP

Problem reported by berk bagdatlioglu - 9/20/2024 at 2:17 AM

Being Fixed

Hello,
My phone and computer are not synchronizing. Emails I have read on my computer still appear as unread on my phone. What is the reason for this, and how can I fix it?

7 Replies

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Brian Bjerring-Jensen Replied

9/20/2024 at 4:47 AM

Build??

berk bagdatlioglu Replied

9/20/2024 at 5:09 AM

Build 9028

Jorel Haggard Replied

9/20/2024 at 7:48 AM

Employee Post

Hello Berk,

I think I was able to replicate this. I'm getting it escalated right now-- thanks for reporting!

Best regards,

Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com

berk bagdatlioglu Replied

9/20/2024 at 9:47 AM

thank you jorel

I'm waiting for a solution

Mike Mulhern Replied

9/20/2024 at 11:05 AM

This is a long time problem that we have experienced. Assuming it's the same issue we've never been able to get complete resolution on it.

Tickets: 2CA-28EF0900-0B0B, 381-28B94011-0B1F

Thanks.

Jorel Haggard Replied

9/20/2024 at 12:56 PM

Employee Post

Hello Mike,

It looks like those tickets were related to MAPI, while Berk's issue is actually with IMAP (I have now added IMAP to the post's title to avoid confusion). On my end, 2CA-28EF0900-0B0B shows that we're waiting for your feedback on a bug fix. If you're looking to continue troubleshooting your MAPI sync issues, feel free to open a ticket with a description of the current issues you're facing and we'd be happy to dive into it for you.

Many thanks,

Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com

Mike Mulhern Replied

9/20/2024 at 1:04 PM

If I have time at some point I will mess around with it again. I've tried a few times over the years. Thanks.

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