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Synchronized Problem - IMAP
Problem reported by berk bagdatlioglu - Today at 2:17 AM
Being Fixed
Hello,
My phone and computer are not synchronizing. Emails I have read on my computer still appear as unread on my phone. What is the reason for this, and how can I fix it?

7 Replies

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Brian Bjerring-Jensen Replied
Build??
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berk bagdatlioglu Replied

Build 9028

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Jorel Haggard Replied
Employee Post
Hello Berk,

I think I was able to replicate this. I'm getting it escalated right now-- thanks for reporting! 

Best regards,
Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com
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berk bagdatlioglu Replied
thank you jorel

I'm waiting for a solution

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Mike Mulhern Replied
This is a long time problem that we have experienced.  Assuming it's the same issue we've never been able to get complete resolution on it.


Thanks.
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Jorel Haggard Replied
Employee Post
Hello Mike, 

It looks like those tickets were related to MAPI, while Berk's issue is actually with IMAP (I have now added IMAP to the post's title to avoid confusion). On my end, 2CA-28EF0900-0B0B shows that we're waiting for your feedback on a bug fix. If you're looking to continue troubleshooting your MAPI sync issues, feel free to open a ticket with a description of the current issues you're facing and we'd be happy to dive into it for you. 

Many thanks,
Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com
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Mike Mulhern Replied
If I have time at some point I will mess around with it again.  I've tried a few times over the years.  Thanks.

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