4
Webmail build 9014 (Sept. 5, 2024): Default sender mail address is wrong
Problem reported by Stefan Mössner - 9/9/2024 at 11:35 PM
Being Fixed
Hi all,

since SmarterMail build 9014 (Sept. 5, 2024) there's an issue with the standard sender address in webmail: When answering a mail the standard mail address should be used but it isn't. When forwarding a mail or writing a new mail the standard sender address is used as it should be.

Kind Regards

12 Replies

Reply to Thread
1
Jay Dubb Replied
What is showing up in its place when you hit Reply, if not the "standard mail address"?
 
0
Stefan Mössner Replied
Another mail address of the list of my adresses.
1
Jorel Haggard Replied
Employee Post
Hello Stefan,

Luckily this a bug we've identified and fixed in the upcoming build. Thanks for reporting it here!

Best regards,
Jorel Haggard System/Network Administrator SmarterTools Inc. www.smartertools.com
1
Stefan Mössner Replied
Hello Jorel,

today, I installed build 9021 with first uninstalling build 9014. Although you wrote that this issue will be fixed in the next release and there's a hint in the release notes for build 9021 I can't confirm that the issue is solved.

Kind Regards
0
Derek Curtis Replied
Employee Post
Stefan,

What isn't working? Your initial issue/post issue? I just tested on an alias, a domain alias, and a direct email and all three chose the proper alias FROM address, them my actual account address. Are you sure the alias you're using has the ability to be used as a "From"? 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Stefan Mössner Replied
Derek,

yes it's still the same issue. I have my domain mail address and two adresses for sending mails via external mail services (relay). And one of these relay adresses is my standard mail address. For new mails and forwarding mails my standard FROM address is set. For answering mails another FROM address is set.

Kind Regards
1
Derek Curtis Replied
Employee Post
Hi, Stefan

So, when you look at your webmail settings (Settings > Account -> the Webmail card), do you have the following set up?

Default From Address: your standard address
Use To: address for replies is toggled ON

If those are set properly, we may need to open a ticket with you. Sorry, I assumed this was based on sending/receiving using an alias. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Stefan Mössner Replied
Hi Derek,

these settings are set properly. I haven't changed these for years. I can't open a ticket because I'm a home user of the free edition.

Kind Regards
0
David Bartholomew Replied
We also are on 9014 (Sep 5, 2024) and this is happening to me.  We are enterprise and have multiple domains active.  The following example is my own account.  I have several aliases and can send from many but the "from" shown on screen is not at all related to any of the "to" fields in the original message.  This only appears to me on reply messages.  The reply should be from my name (or default) but admin is nowhere in this email so the issue appears to be specific with the setting of "use To: address for replies" setting.  If disabled the default is used regardless of to (which is as expected). 

0
Derek Curtis Replied
Employee Post
Hi, David

I'd recommend trying the upgrade to 9021 we released last week. It has a fix for the issue. After upgrading, let us know if you're still seeing the issue. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Brian Bjerring-Jensen Replied
Stefan reported the issue was not resolved.
0
Tarkan Replied
This is resolved for me using :

Build 9021 (Sep 12, 2024)

Reply to Thread