Hello David,
I believe that your hosts file at C:\Windows\System32\drivers\etc\hosts (or /etc/hosts on Linux) takes preference over DNS lookups. If you enter a hostname and corresponding IP address into this file for the desired domain, you can ensure it resolves to the correct IP.
An alternative way to do this is to select the domain in the web interface, then scroll to the "Email" card. If you change "Inbound Message Delivery" to "External (Use Host Address), it will allow you to input an IP or domain name to direct incoming mail to.
Best regards
Jorel Haggard
System/Network Administrator
SmarterTools Inc.
www.smartertools.com